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dipendu_g
Level 5
July 19, 2019
Solved

Personalize a Transactional Email

  • July 19, 2019
  • 4 replies
  • 4021 views

Hi All,

I have created a service which send out my customized transaction email, when somebody has subscribed to my service.  I have created the following

1. Service which is configured to a Real-Time event for delivery of customized subscription emails.

2. Realtime event, with First Name in the data structure and enriched to a Profile ( firstName)

3. Transacation email, where the subject header is personalized with context->FirstName

The issue is I am getting emails, when soembody is subscribing to my mails by registering via the Landing Page, but unable to personalize it with the First Name of that person.

Please let me know, how this can be acheived

Regards,

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    Best answer by pulkit2304

    Hi dipendu g  On you event configuration once you have defined an enrichment to the profile, with a key in my screenshot below its the CRM_id, you should see this enrichment under context data while editing the transactional messages. See screenshots below:

    Event configuration Enrichment:

    Enrichment definition:

    Profile link while personalizing the message

    Thanks,

    Pulkit

    4 replies

    P
    Adobe Employee
    pulkit2304Adobe EmployeeAccepted solution
    Adobe Employee
    July 19, 2019

    Hi dipendu g  On you event configuration once you have defined an enrichment to the profile, with a key in my screenshot below its the CRM_id, you should see this enrichment under context data while editing the transactional messages. See screenshots below:

    Event configuration Enrichment:

    Enrichment definition:

    Profile link while personalizing the message

    Thanks,

    Pulkit

      D
      dipendu_gAuthor
      Level 5
      July 20, 2019

      Hi pulkit2304​,

      I have done all the steps mentioned. But when I subscribe using my landing page, a transaction email is sent, but without the personalization. The field chosen firstName is coming empty.

      Regards,

      Dipendu

      pablo_rosero1
      pablo_rosero1
      Level 9
      July 30, 2019

      Hi pulkit2304​,

      Hope all is well.

      Could you please follow up this one?

      Thanks,

      Pablo Rosero

      P
      Adobe Employee
      pulkit2304Adobe Employee
      Adobe Employee
      July 30, 2019

      dipendu g​

      Are you testing with a Test profile by any chance?

      Thanks,

      Pulkit

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