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SOLVED

Orders/Revenue Not Tracking

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Employee

Hi Experts,

 

we're experiencing an issue where orders and revenue are not tracked for specific campaigns where we know the campaigns have had associated orders and revenue.


Please Help!

 

Cirque Campaign (1).PNG

WWE Campaign (1).PNG

Screen Shot 2023-01-06 at 2.09.22 PM.png

Screen Shot 2023-01-06 at 2.07.29 PM.png

Screen Shot 2023-01-06 at 2.06.43 PM.png

   

1 Accepted Solution

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Correct answer by
Employee Advisor

Can you check following:

  • you say it's not tracked for "specific campaigns", does that mean there are some campaigns where it is tracked?
  • to get campaign + web site data aligned, you need to have some "common" field, the payload in the last screenshot points to no campaign info being sent to Analytics
  • How do you include the campaign info in the tracking link? How do you extract it and send it to Analytics on the web site?

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2 Replies

Avatar

Correct answer by
Employee Advisor

Can you check following:

  • you say it's not tracked for "specific campaigns", does that mean there are some campaigns where it is tracked?
  • to get campaign + web site data aligned, you need to have some "common" field, the payload in the last screenshot points to no campaign info being sent to Analytics
  • How do you include the campaign info in the tracking link? How do you extract it and send it to Analytics on the web site?

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Administrator

Hi @RRafiki,

Were you able to resolve this query with the help of the given suggestions by @ramon_bisswanger or do you still need more help here? Do let us know.
Thanks!



Sukrity Wadhwa