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PrithwirajDeb
Level 2
March 16, 2018
Solved

Operators not receiving workflow notifications

  • March 16, 2018
  • 3 replies
  • 3858 views

What can be the possible reasons for such an issue?

1. Access Rights issues?

2. Email validation?

3. Anything else?

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    Best answer by Kapil_Sharma_

    The possible reasons for Operators Not Receiving Workflow Notifications Are :

    1. The Operator is not added to the GROUP which is selected in Campaign Properties -> Under General Tab -> In Supervisor(s).

    2. The Email Address of the operator is Quarantined Or Blacklisted.

    3. The Template is not selected in the Workflow Properties -> Execution -> Error Management.

    4. And, last thing for the Application Server 6.1.1 build 8797, Adobe Campaign has some bug, due to which if some workflow is failing multiple times very frequently, then the notifications are being skipped by AC.

    For Ex: If workflow is failed 5 times, you may not receive the notifications all 5 times.

    3 replies

    menno_74
    menno_74
    Level 2
    March 16, 2018

    Workflow supervisor(s) not set? Or set to group without users?

    No Template selected in  errormanagement section of workflow?

    Emailaddress of opertor is quarantined?

    Kind Regards,

    Menno

      Amit_Kumar
      Amit_Kumar
      Level 10
      March 19, 2018

      Apart from what Menno described, some v6 and v7 builds have some issues with notifications. Can you share the server build info so that we can help you?

      Regards,

      Amit

        Kapil_Sharma_
        Adobe Employee
        Kapil_Sharma_Adobe EmployeeAccepted solution
        Adobe Employee
        March 20, 2018

        The possible reasons for Operators Not Receiving Workflow Notifications Are :

        1. The Operator is not added to the GROUP which is selected in Campaign Properties -> Under General Tab -> In Supervisor(s).

        2. The Email Address of the operator is Quarantined Or Blacklisted.

        3. The Template is not selected in the Workflow Properties -> Execution -> Error Management.

        4. And, last thing for the Application Server 6.1.1 build 8797, Adobe Campaign has some bug, due to which if some workflow is failing multiple times very frequently, then the notifications are being skipped by AC.

        For Ex: If workflow is failed 5 times, you may not receive the notifications all 5 times.

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