Neolane Ticket - Build number | Community
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jeannined250467
jeannined250467
Level 2
October 2, 2019
Solved

Neolane Ticket - Build number

  • October 2, 2019
  • 3 replies
  • 2288 views

Hello!

First off, it's a little ridiculous that I have to even put something in these fields, given that we are Standard, which is whatever the current version is always.

Secondly, what is supposed to go in these fields, then? I've tried every combination of what I used to put in that field, and what the current build is, and I get errors.

Thirdly, can someone fix this so that it's no so darned difficult to guess what goes in here?

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    Best answer by James_Legros

    In this case, please copy your issue summary details to a notepad, log out, clear browser cache+cookies, log in, and try re-entering the case. Be sure to include the build 10540 for both Server and Console build fields. These fields are mandatory even with ACS issues to track support case volumes for particular builds as releases are rolled out.

    ~James

    3 replies

    J
    Adobe Employee
    James_LegrosAdobe Employee
    Adobe Employee
    October 2, 2019

    Hello,

    The build number can be found by appending '/r/test' to your instance URL and loading this page in a browser. For example: https://<tenant>.campaign.adobe.com/r/test.

    The result will be something like: <redir status='OK' date='2019-10-02 14:23:25.588-04' build='10540' minver='0' instance='<tenant>_mkt_prod1' sourceIP='xxx.xxx.xx.xxx' host='<tenant>campaign.adobe.com' localHost='<tenant>-mkt-prod1-1'/>

    I've highlighted the build for your reference.

    ACS builds typically start with 105xx and are 5 digits long while ACC builds will start with 90/89/88/87xx and be 4 digits long. You can use the same build number for the console/server build number when opening tickets with support.

    ~James

      jeannined250467
      jeannined250467Author
      Level 2
      October 2, 2019

      Thanks. I put our current build (10540) in both fields and it still wouldn't let me by.

      I think the greater question is why it's even needed in the first place. If we're Standard, aren't updates pushed to us automatically?

      J
      Adobe Employee
      James_LegrosAdobe EmployeeAccepted solution
      Adobe Employee
      October 2, 2019

      In this case, please copy your issue summary details to a notepad, log out, clear browser cache+cookies, log in, and try re-entering the case. Be sure to include the build 10540 for both Server and Console build fields. These fields are mandatory even with ACS issues to track support case volumes for particular builds as releases are rolled out.

      ~James

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