Multiple wait steps with a scheduler

[michellelowsl]

Hi there,

I have a drip campaign that have multiple wait steps (3 days, 5 days, 10 days) and a scheduler that run daily. The workflow restarts everyday before it finishes the journey. Any advice on how to handle this?

[DavidKangni · Accepted solution]

Hi Michelle

You have to add a split in your initial workflow to segment by steps or create separate workflows that will check status 3 days, 5 days and 10 days.

I prefer the approach of separate workflows because it will not block the journey if there is any issue.

Thanks

David

[michellelowsl]

Hi David,

Thanks so much for your suggestion.

It seems like having drip campaign on ACS is not as easy as I thought.

[gabrieleg615679]

Can you post a screenshot of the solution you used?

[michellelowsl]

Hi Gab, I have posted a screenshot of sample workflow above. Instead of using wait steps, I just have multiple queries to check the creation date or delivery date before sending another email.

[michellelowsl]

Sample workflow