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dcy_96
Level 2
July 6, 2020
Solved

Moving a workflow leaves the delivery behind.

  • July 6, 2020
  • 2 replies
  • 3632 views

Hi, when I try to move a workflow from one campaign to another, the delivery does not move alongside it. I cannot go into the delivery and move it across as the option is greyed out. Why is this the case and what can I do to resolve this?

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Best answer by bisswang

It indeed would make sense to be moved along with the workflow. You may raise an enhancement request on this.

 

It's read-only on the UI but you can move the delivery using a technical workflow

2 replies

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
July 6, 2020

It indeed would make sense to be moved along with the workflow. You may raise an enhancement request on this.

 

It's read-only on the UI but you can move the delivery using a technical workflow

B
Adobe Employee
bisswangAdobe Employee
Adobe Employee
July 14, 2020

@dcy_96: the workflow may look like:

  • Start activity
  • Then a query to find the delivery
  • Then a reconciliation activity to lookup the target campaign
  • Then an update data activity
M
michael299
October 19, 2021

Hi Ramon 

I am looking to update the Campaign an email delivery is attached to. Please could you provide more information on the above such as what settings to apply in the Reconciliation and Update Data activity? 

 

Thanks 

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
July 10, 2020

Hi Dcy,

I would agree that the enhancement is your best route as Ramon stated.  That said, I believe this was done intentionally as deliveries by nature tend to inherit many dependencies from the upstream targeting of the workflow which in ACC lead to random errors occurring from moving or copy/paste of one workflow to a new workflow pallet.  Other activities in the workflow were less prone to issues which is likely why in ACS guardrails were added to allow other workflow activities to move but prevent the delivery activity.

 

Regards,

Craig

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