Missing data dynamic reports | Community
Skip to main content
filipe23353816
filipe23353816
Level 2
December 6, 2022
Solved

Missing data dynamic reports

  • December 6, 2022
  • 1 reply
  • 717 views

Hi,

We were missing data in the dynamic reports for a period. Now it is back again from a week ago and data is showing from a specific time onwards. But the data, from the period when we had issues with the dynamic reports, is still missing. 

For example when I check a delivery that was sent just a day before our problem was solved, then we have 0 sent emails but we have 7000 opens (which happened after the problem was solved and therefore shows in the reports).

Is there anything I can check or do myself in order to get the numbers back in the dynamic reports for this period when the numbers are missing?

 

 

 

 

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by bisswang

Dynamic reporting is storing the data outside of the Campaign database, so there is nothing you can really check on your side.

You should open a support ticket for Adobe and they normally can "replay" the data for the affected time period for the reporting data store

1 reply

B
Adobe Employee
bisswangAdobe EmployeeAccepted solution
Adobe Employee
December 7, 2022

Dynamic reporting is storing the data outside of the Campaign database, so there is nothing you can really check on your side.

You should open a support ticket for Adobe and they normally can "replay" the data for the affected time period for the reporting data store

    Terms & ConditionsAccessibility statement

    Loading footer...