Hello Community.
We have a question regarding the use of the DOI. We are using the documented DOI process via two landing pages. We are using one ACS instance as multibrand. We are running about nine brands through one instance in europe. The brands are doing cross communication. Here a use case arises that we currently could not solve and need your support / opinion. It can happen in our setup that a user who already has a DOI is blacklisted again. How can we work around this?
Use Case:
How can we ensure that an existing subscription (brand A) is not blacklisted again if a user registers for brand B but does not confirm it? Can we exclude or add a transaction event or landing page?
I am grateful for any ideas.
Thanks and greetings.
Boris
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