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Landing page for unsubcribe is not currently available although is published

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Level 2

Hi Community

 

We have a landing page to unsubscribe (type denylist), but when our customer clicks it from a email it says "The landing page is not currently available".

 

The landing page is published and I do a test from the landing page and it works so I don't know the problem. We have seen that the url that the customer gets and the test is different, there are uuid in it:

 

https://t.prod1.email.entity.com/lp/landingpagelabel?pkey=XXXX 

https://t.prod1.email.entity.com/lp/landingpagelabel?_uuid=YYYY&pkey=XXXX  

 

Can you help us?

 

Thanks

 

 

 

 

 

2 Replies

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Employee Advisor

The "page not available" is the error page defined for the landing page, isn't it?

 

Are you by any chance using oragnizational units in your instance?

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Level 6

Make sure your link in the email is defined as a Landing Page.