zbeedatm
zbeedatm
25-07-2017
Hi
I'm following this manual:
https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Installation_for_Windows__Installing_the_server.htm...
when I reached this command:
> nlserver start web
I'm getting exceptions:
10:02:39 > Jul 25, 2017 10:02:39 AM org.apache.catalina.core.ContainerBase st
artInternal
SEVERE: A child container failed during start
java.util.concurrent.ExecutionException: org.apache.catalina.Lifec
ycleException: Failed to start component [StandardEngine[Tomcat-St
andalone].StandardHost[localhost].StandardContext[/nl]]
at java.util.concurrent.FutureTask.report(FutureTask.java:122)
at java.util.concurrent.FutureTask.get(FutureTask.java:192)
at org.apache.catalina.core.ContainerBase.startInternal(Containe
rBase.java:1128)
at org.apache.catalina.core.StandardHost.startInternal(StandardH
ost.java:782)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja
va:150)
at org.apache.catalina.core.ContainerBase$StartChild.call(Contai
nerBase.java:1566)
at org.apache.catalina.core.ContainerBase$StartChild.call(Contai
nerBase.java:1556)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolE
xecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPool
Executor.java:617)
at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.catalina.LifecycleException: Failed to start
component [StandardEngine[Tomcat-Standalone].StandardHost[localhos
t].StandardContext[/nl]]
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja
From the log I can see that issue is related to tomcat:
25, 2017 10:18:39 AM org.apache.catalina.core.ContainerBase startInternal
SEVERE: A child container failed during start
From Compatibility Matrix table:
Tools
Java Development Kit (JDK) |
The application has been approved for the Java Development Kit (JDK) developed by Oracle as well as for OpenJDK. |
I have java 1.8.0_141 (64bit last version, both jre & jdk) installed.
But it's still not working for me!
david_garcia1
MVP
david_garcia1
MVP
26-07-2017
Can you please specify the version of Adobe Campaign as well as Operating System
zbeedatm
zbeedatm
26-07-2017
Hi,
Its Adobe Campaign V6 (C:\Program Files (x86)\Neolane\Neolane v6\tomcat-7) on Windows 10.
Regards,
Muhammad Zbeedat, Campaign Management Team Leader At Adobe
Galil Software
[private info removed by Mod]
Please consider the environment before printing
david_garcia1
MVP
david_garcia1
MVP
26-07-2017
Can you specifically state the build number please, provide a screenshot of a pdump "nlserver pdump"
zbeedatm
zbeedatm
26-07-2017
C:\WINDOWS\system32>nlserver pdump
13:29:21 > Application server for Neolane Version 6.1.0 (build 8192) of 03/31
/2015
watchdog (5672) - 11.4 MB
syslogd@default (6640) - 13.3 MB
web@default (1540) - 202.3 MB
trackinglogd@default (13812) - 43.4 MB
Regards,
Muhammad Zbeedat, Campaign Management Team Leader At Adobe
[private info removed by Mod]
Please consider the environment before printing
david_garcia1
MVP
david_garcia1
MVP
26-07-2017
now do a "nlserver monitor -missing".
Can you check that you have correctly setup IIS and executed the iis_neolane_setup.vbs and that "32-bit applications" is set to disabled in the advanced settings of the application pool? can you please confirm how you setup IIS.
Check that redirection module is working by running by navigating to http://localhost/r/test you should get something like;
<redir status='OK' date='2017-07-26 11:57:03.892+01' build='8770' instance='yourinstancename' sourceIP='::1' host='localhost' localHost='yourHOSTHERE'/>
zbeedatm
zbeedatm
26-07-2017
14:02:43 > Application server for Neolane Version 6.1.0 (build 8192) of 03/31
/2015
Integration into a web server: https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Installation_for_Windows__Integration_into_a_Web_se...
Installed IIS7 (Windows 10) and its up and running, but when running the vbscript \tomcat-7\conf folder\iis_neolane_setup.vbs
getting:
"Neolane IIS integration cannot be installed. Error Details: [Number:0
HTTP Error 404.0 - Not Found
The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
I suggest that we have a phone call and if you can remotely connect to my computer and check things together.
Please let me know if its possible.
Please consider the environment before printing
david_garcia1
MVP
david_garcia1
MVP
26-07-2017
Can you please make sure that java tomcat 7 is referenced accordingly in the serverconf file, check the following link https://pastebin.com/4P8gVmer
Also do a "nlserver config -reload" and paste what you got.
zbeedatm
zbeedatm
26-07-2017
I'm missing some jars in my serverConf.xml, like:
$(XTK_INSTALL_DIR)/tomcat-7/lib/tomcat-coyote.jar
$(XTK_INSTALL_DIR)/java/lib/log4j-1.2.11.jar
$(XTK_INSTALL_DIR)/tomcat-7/lib/annotations-api.jar
$(XTK_INSTALL_DIR)/tomcat-7/lib/catalina.jar
$(XTK_INSTALL_DIR)/tomcat-7/lib/websocket-api.jar
$(XTK_INSTALL_DIR)/tomcat-7/lib/tomcat7-websocket.jar
.....
to copy paste all from your link and replace my file content?
15:35:13 > Application server for Neolane Version 6.1.0 (build 8192) of 03/31
/2015
15:35:13 > Asking to reload instances configuration...
david_garcia1
MVP
david_garcia1
MVP
26-07-2017
the server config reload should have updated your serverconf, can you post on pastebin your serverconfig java references please.