Issue with starting web server of Neolane Adobe Campaign | Community
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Z
zbeedatm
July 26, 2017

Issue with starting web server of Neolane Adobe Campaign

  • July 26, 2017
  • 1 reply
  • 6794 views

Hi

I'm following this manual:

  https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Installation_for_Windows__Installing_the_server.html

when I reached this command:

> nlserver start web

I'm getting exceptions:

10:02:39 >   Jul 25, 2017 10:02:39 AM org.apache.catalina.core.ContainerBase st

artInternal

SEVERE: A child container failed during start

java.util.concurrent.ExecutionException: org.apache.catalina.Lifec

ycleException: Failed to start component [StandardEngine[Tomcat-St

andalone].StandardHost[localhost].StandardContext[/nl]]

at java.util.concurrent.FutureTask.report(FutureTask.java:122)

at java.util.concurrent.FutureTask.get(FutureTask.java:192)

at org.apache.catalina.core.ContainerBase.startInternal(Containe

rBase.java:1128)

at org.apache.catalina.core.StandardHost.startInternal(StandardH

ost.java:782)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja

va:150)

at org.apache.catalina.core.ContainerBase$StartChild.call(Contai

nerBase.java:1566)

at org.apache.catalina.core.ContainerBase$StartChild.call(Contai

nerBase.java:1556)

at java.util.concurrent.FutureTask.run(FutureTask.java:266)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolE

xecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPool

Executor.java:617)

at java.lang.Thread.run(Thread.java:748)

Caused by: org.apache.catalina.LifecycleException: Failed to start

component [StandardEngine[Tomcat-Standalone].StandardHost[localhos

t].StandardContext[/nl]]

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja

From the log I can see that issue is related to tomcat:

25, 2017 10:18:39 AM org.apache.catalina.core.ContainerBase startInternal

SEVERE: A child container failed during start

  1. java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Tomcat-Standalone].StandardHost[localhost].StandardContext[/xtk/img]]

From Compatibility Matrix table:
Tools

Java Development Kit (JDK)

  • 6 (32 bits) - from u30
  • 6 (64 bits) - from u39
  • 7 (32 bits) - from u45
  • 7 (64 bits) - from u45

The application has been approved for the Java Development Kit (JDK) developed by Oracle as well as for OpenJDK.

I have java 1.8.0_141 (64bit  last version, both jre & jdk) installed.

But it's still not working for me!

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1 reply

david--garcia
david--garcia
Level 10
July 26, 2017

Can you please specify the version of Adobe Campaign as well as Operating System

Z
zbeedatmAuthor
July 26, 2017

Hi,

Its Adobe Campaign V6 (C:\Program Files (x86)\Neolane\Neolane v6\tomcat-7) on Windows 10.

Regards,

Muhammad Zbeedat, Campaign Management Team Leader At Adobe

Galil Software

[private info removed by Mod]

Please consider the environment before printing

david--garcia
david--garcia
Level 10
August 7, 2017

Nope, no virtual folders were created under my site!
As I mentioned earlier the script didnt run successfuly for me, I got this error:

"Neolane IIS integration cannot be installed. Error Details: [Number:0"

So what can be the issue? the installation itself isn't wrapped properly? we took it from:

<Edit: removed private information>

Somthing wrong I did during the installation?
I ran the setup.exe as administrator and followed the steps, same for running the CMD commands, I had to open it as administrator.

I took the 64bit version (NL-6.1.0.8192-win64.zip), but the one installed is under Program Files (x86) - Hence a 32bit!


Try installing the latest version of Adobe Campaign, if the VBS script did not integrate then you will not have a working environment, first make sure you get this step right, all 64-bit installations seem to install on the x86 folder I am not sure why but it shouldnt be a problem, as florent said, you defo need a 64-bit JDK installed.

Request Adobe Campaign, the latest version and give it another try.

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