Issue with starting web server of Neolane Adobe Campaign

Forum|Forum|8 years ago
July 26, 2017
1 reply
6794 views

Hi

I'm following this manual:

https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Installation_for_Windows__Installing_the_server.html

when I reached this command:

> nlserver start web

I'm getting exceptions:

10:02:39 > Jul 25, 2017 10:02:39 AM org.apache.catalina.core.ContainerBase st

artInternal

SEVERE: A child container failed during start

java.util.concurrent.ExecutionException: org.apache.catalina.Lifec

ycleException: Failed to start component [StandardEngine[Tomcat-St

andalone].StandardHost[localhost].StandardContext[/nl]]

at java.util.concurrent.FutureTask.report(FutureTask.java:122)

at java.util.concurrent.FutureTask.get(FutureTask.java:192)

at org.apache.catalina.core.ContainerBase.startInternal(Containe

rBase.java:1128)

at org.apache.catalina.core.StandardHost.startInternal(StandardH

ost.java:782)

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja

va:150)

at org.apache.catalina.core.ContainerBase$StartChild.call(Contai

nerBase.java:1566)

at org.apache.catalina.core.ContainerBase$StartChild.call(Contai

nerBase.java:1556)

at java.util.concurrent.FutureTask.run(FutureTask.java:266)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolE

xecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPool

Executor.java:617)

at java.lang.Thread.run(Thread.java:748)

Caused by: org.apache.catalina.LifecycleException: Failed to start

component [StandardEngine[Tomcat-Standalone].StandardHost[localhos

t].StandardContext[/nl]]

at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.ja

From the log I can see that issue is related to tomcat:

25, 2017 10:18:39 AM org.apache.catalina.core.ContainerBase startInternal

SEVERE: A child container failed during start

java.util.concurrent.ExecutionException: org.apache.catalina.LifecycleException: Failed to start component [StandardEngine[Tomcat-Standalone].StandardHost[localhost].StandardContext[/xtk/img]]

From Compatibility Matrix table:
Tools

Java Development Kit (JDK)

6 (32 bits) - from u30
6 (64 bits) - from u39
7 (32 bits) - from u45
7 (64 bits) - from u45

The application has been approved for the Java Development Kit (JDK) developed by Oracle as well as for OpenJDK.

I have java 1.8.0_141 (64bit last version, both jre & jdk) installed.

But it's still not working for me!

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david--garcia

Level 10

Can you please specify the version of Adobe Campaign as well as Operating System

Z

zbeedatmAuthor

Hi,

Its Adobe Campaign V6 (C:\Program Files (x86)\Neolane\Neolane v6\tomcat-7) on Windows 10.

Regards,

Muhammad Zbeedat, Campaign Management Team Leader At Adobe

Galil Software

[private info removed by Mod]

Please consider the environment before printing

Z

zbeedatmAuthor

That seems fine, my java references jave more classes because I am running a higher build.

I am not completely sure what could be the problem, seems like either java or IIS, does your site display virtual folders? these are added after you successfully execute the vbs script. https://db.tt/SSfl4cM3A8

Nope, no virtual folders were created under my site!
As I mentioned earlier the script didnt run successfuly for me, I got this error:

"Neolane IIS integration cannot be installed. Error Details: [Number:0"

So what can be the issue? the installation itself isn't wrapped properly? we took it from:

<Edit: removed private information>

Somthing wrong I did during the installation?
I ran the setup.exe as administrator and followed the steps, same for running the CMD commands, I had to open it as administrator.

I took the 64bit version (NL-6.1.0.8192-win64.zip), but the one installed is under Program Files (x86) - Hence a 32bit!

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