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anushiav
Level 2
December 10, 2016
Solved

Interaction: Propositions aren't getting captured

  • December 10, 2016
  • 17 replies
  • 7872 views

Hi everyone,

I have published the offer in a webpage (ie using inbound channel) and the proposition status are not getting captured in the recipient proposition table. But when I use outbound channel (ie through email), proposition status are getting captured.

Could you please help me to figure out why inbound propositions aren't getting captured. Is this issue something related to interaction schema? Kindly share your thoughts.

Thanks,

Anushia

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    Best answer by ThomasBo3

    OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

    <interactiond autoStart="true"/>

    After a restart, new inbound interactions should be inserted in the DB.

    Best regards,

    Thomas

    17 replies

    Show previous replies
    T
    Adobe Employee
    ThomasBo3Adobe Employee
    Adobe Employee
    December 12, 2016

    Hello,

    Indeed, if you use the inbound engine, you should see "interactiond@<your_instance_name>" in the process list in "Home > Monitoring". Feel free to share a screen shot of this list if you want me to have a look at it (you can blur the instance name if you prefer).

    This process is in charge of writing the inbound propositions to the DB (see for instance https://docs.campaign.adobe.com/doc/AC6.1/en/INS_Additional_configurations__Interaction_-_Data_buffer.html).

    Hope this helps,

    Thomas

    A
    anushiavAuthor
    Level 2
    December 12, 2016

    Hi Thomas.

    Thanks for sharing these details. interactiond@<your_instance_name> is missing! screenshot attached

    T
    Adobe Employee
    ThomasBo3Adobe EmployeeAccepted solution
    Adobe Employee
    December 12, 2016

    OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

    <interactiond autoStart="true"/>

    After a restart, new inbound interactions should be inserted in the DB.

    Best regards,

    Thomas

      A
      anushiavAuthor
      Level 2
      December 12, 2016

      Hi Thomas,

      Sure! I will check with technical administrator to implement these changes.

      Thank you so much for your help :)

      regards,

      Anushia

      nicolletta
      nicolletta
      Level 2
      December 13, 2016

      Thomas Boucher wrote...

      OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

      1. <interactiond autoStart="true"/>

      After a restart, new inbound interactions should be inserted in the DB.

      Best regards,

      Thomas

       

      Thomas Boucher wrote...

      OK so you should ask the technical administrator of your platform to enable it (it is not started by default because not everyone uses Inbound Interaction): as explained in the documentation link I pasted above, the "autoStart" should be set to "true" in the configuration file of your instance. Typically in config-<your_instance_name>.xml, simply search for the "interactiond" section and change the autoStart value:

      1. <interactiond autoStart="true"/>

      After a restart, new inbound interactions should be inserted in the DB.

      Best regards,

      Thomas

       

      Hello Thomas,

       

      Can you please tell me where config-<your_instance_name>.xml file is located?

      Thank you,

      Best regards,

      Nicoeta

      T
      Adobe Employee
      ThomasBo3Adobe Employee
      Adobe Employee
      December 13, 2016

      nicolletta wrote...

      Hello Thomas, 

      Can you please tell me where config-<your_instance_name>.xml file is located? 

      Hello,

      You should find it around 

      /usr/local/neolane/nl6/conf

      Best,

      Thomas

        shivak41694392
        shivak41694392
        Level 2
        June 4, 2018

        hi,

        I wanted to know if you triggered  offers via SOAP ..

        if so what process did you follow , I am trying to capture the WSDL.

        Integration via SOAP (server side)

        regards

        Shiva

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