Hi,
I have a requirement where I need to include duplicate email ids in the delivery, since they are different in having a unique segment id which is also included in the delivery. I am basically having a split activity and adding separate segment ids to each split (and overlapping the split data). And while sending the delivery, the duplicate email ids are getting excluded with a reason "Double" in the 'Target' section of the delivery.
Any way I can overcome this behavior?
Thanks,
Vignesh
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Hi Vignesh ,
Could you please check the exclusion settings on delivery
Click on TO>Exclusion>Exclusion Settings
Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.
Hi Vignesh ,
Could you please check the exclusion settings on delivery
Click on TO>Exclusion>Exclusion Settings
Uncheck the exclude duplicate addresses during delivery, if you don't want to exclude duplicate emails.
Hi!
It seems like a great solution, but I don't have either of those typology rules, so I could follow the steps to keep duplicated email address, still my deliveries are filtering out and sending only to one of them
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Hi,
Thanks for the reply.
After unchecking the "Exclude Duplicate Addresses during Delivery", I also had to check the "Keep duplicate records (same identifier)" and now all the email ids are getting targeted and I can substitute them while sending proofs.
Thanks,
Vignesh
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