Import users to Service from CSV. Need to create Profiles first?

Forum|Forum|3 years ago
May 16, 2022
2 replies
1726 views

I have a CSV file of email addresses that I want to import into Campaign. I've setup a Workflow to import users from this CSV, but it seems like it won't actually subscribe anyone to the Service unless they already have a Profile in our Campaign account. Do I need to import them first as Profiles, then run the Workflow to subscribe them to the service? Where do you Import users as Profiles if not through a Workflow?

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Best answer by bisswang

the subscription indeed only works for profiles in the Campaign database.

So for importing new users, you first need to create the profile and afterwards you can assign it to the service

Craig_Thonis

Adobe Employee

Hello,

Please take a look at the documentation below that details how to add profiles and subscribe them to a service.

Subscription Services:
https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/data-management-activities/subscription-services.html?lang=en

And if you are looking for other methods of creating/importing profiles take a look at the documentation below.

Methods for creating profiles:
https://experienceleague.adobe.com/docs/campaign-standard/using/profiles-and-audiences/managing-profiles/creating-profiles.html

C

CR17506599Author

Level 4

Thank you! This was actually the documentation I was following already: https://experienceleague.adobe.com/docs/campaign-standard/using/managing-processes-and-data/data-management-activities/subscription-services.html?lang=en

The part I'm unclear about is whether or not this process will only work for Profiles that already exist in our Campaign database? Will this process create new profiles, then subscribe them to the service?

So far I've only been able to get it to work on email addresses that already have a Profile setup in Campaign.

B

bisswang

Accepted solution

Adobe Employee

the subscription indeed only works for profiles in the Campaign database.

So for importing new users, you first need to create the profile and afterwards you can assign it to the service

U

user01245

Level 2

Is creating a new 'Workflow' (Resources -> Templates -> Workflow Templates) the only way to bulk import Profiles? Will an 'Import Template' also work?

It seems like I don't have the proper credentials to create a Workflow Template or Import Template. I don't have a 'Create' button. Is there a specific access level needed to create these templates? I'm pretty sure I'm an administrator so I'm surprised I can't create templates.