Images hosted by Adobe not loading

[Dnelson_WG]

In production, our images are hosted at http://res1.marketing.ourdomain.com/res/ourprodenvironment/ 

Some users are having trouble with their networks not loading the images in the designer or in their email. I have their IT looking into whitelisting but is it common for the image server to be on a http network?

[SatheeskannaK]

@Dnelson_WG, It all depends if you want to secure them and have SSL enabled. Maybe this KB article will help. 

[Dnelson_WG]

Thank you for the info!!

I'll see if my user can replicate the issue (I can't). Meanwhile, I see that my subdomain: marketing.ourdomain.com has a certificate but I don't have a certificate for res1.marketing.ourdomain.com 

Does every sub.subdomain need it's own certificate?

[SatheeskannaK · Accepted solution]

@Dnelson_WG Open a ticket with Adobe support and ask them if they can apply for a SAN certificate for this purpose. They will be able to guide you on what needs to be done. Meanwhile, take a look at this documentation.