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Dnelson_WG
Level 2
November 7, 2023
Solved

Images hosted by Adobe not loading

  • November 7, 2023
  • 1 reply
  • 1133 views

In production, our images are hosted at http://res1.marketing.ourdomain.com/res/ourprodenvironment/ 

Some users are having trouble with their networks not loading the images in the designer or in their email. I have their IT looking into whitelisting but is it common for the image server to be on a http network?

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    Best answer by SatheeskannaK

    @dnelson_wg Open a ticket with Adobe support and ask them if they can apply for a SAN certificate for this purpose. They will be able to guide you on what needs to be done. Meanwhile, take a look at this documentation.

    1 reply

    SatheeskannaK
    Community Advisor
    SatheeskannaKCommunity Advisor
    Community Advisor
    November 8, 2023

    @dnelson_wg, It all depends if you want to secure them and have SSL enabled. Maybe this KB article will help. 

    Thanks, Sathees
      D
      Dnelson_WGAuthor
      Level 2
      November 8, 2023

      Thank you for the info!!

      I'll see if my user can replicate the issue (I can't). Meanwhile, I see that my subdomain: marketing.ourdomain.com has a certificate but I don't have a certificate for res1.marketing.ourdomain.com 

      Does every sub.subdomain need it's own certificate?

       

      SatheeskannaK
      Community Advisor
      SatheeskannaKCommunity AdvisorAccepted solution
      Community Advisor
      November 8, 2023

      @dnelson_wg Open a ticket with Adobe support and ask them if they can apply for a SAN certificate for this purpose. They will be able to guide you on what needs to be done. Meanwhile, take a look at this documentation.

      Thanks, Sathees
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