Highlighted

I want to see the exact delivery that a recipient has received.

Avatar

Avatar

andysayers909

Avatar

andysayers909

andysayers909

22-09-2017

Hi there,

This is quite an urgent query...

Adobe Campaign Version 6.1.1

As part of an audit, we have been asked if we can produce the email content that a recipient has received post send. This is to cross check that the email is carrying the right personal data for that customer.

Is there anyway of seeing exactly what email creative a customer received in adobe campaign post send with the personalisation included?

We have also had no luck in previewing the email with the customers data before the send, to cross check then. (Data in the recipient table works fine) - As we have to enrich with data from linked tables, this data doesn't show within the email creative on the preview tab, it only appears when the workflow is run and the content is sent. This is not an ideal scenario as we have to gamble that the target data populates correctly.

Does anyone know a work around to this issue so that cross checks can be made before the send too?

Thanks,

Andy

Replies

Highlighted

Avatar

Avatar

user2420563

Employee

Avatar

user2420563

Employee

user2420563
Employee

22-09-2017

Hi Andy,

You can display the mirror page after sending through the delivery logs tab. For more information, refer to Email channel.

Does it fit with your needs?

Alice

Highlighted

Avatar

Avatar

andysayers909

Avatar

andysayers909

andysayers909

22-09-2017

Thanks very much! I need to change the setting for the mirror page generation in all our emails on the validity tab. i'm sure it will then appear.

Is there anyway we can preview ?

Andy

Highlighted

Avatar

Avatar

marcinkacz

Avatar

marcinkacz

marcinkacz

29-09-2017

Hi Andy,

there is Preview tab inside delivery window. You can choose recipients there and see their messages. This feature should work also after email blast. Check bottom of this page: https://docs.campaign.adobe.com/doc/AC6.1/en/DLV_Personalizing_deliveries_Personalization_fields.htm...

Regards,

Marcin

Highlighted

Avatar

Avatar

Jean-Serge_Biro

MVP

Avatar

Jean-Serge_Biro

MVP

Jean-Serge_Biro
MVP

29-09-2017

Hi Andy and Marcin,

Please take care, the mirror pages resources are only available for a "short" period of time, defined both in the instance options and by delivery properties for overriding the instance option.

So, if the preview is not made after the delivery sending, you would not see the mirror page content.

If the request is made by legal department, most of times it could be asked much later when resources are no longer available.

I should recommend to use the Email Archiving BCC option to keep all messages sent in a server folder (MTA server or elsewhere).

See documentation for that, but this functionality appeared in March 2017 so check your build version and read Release notes below.

Email archiving BCC method, build 8795, March 2017:

Adobe Campaign Release Notes

Regards
J-Serge

Highlighted

Avatar

Avatar

Adhiyan

Employee

Avatar

Adhiyan

Employee

Adhiyan
Employee

29-09-2017

Hi Andy,

Yes , I completely agree with Jean-Serge on this. You should look into activating the Bcc mechanism . This would send you a copy of each email a recipient receives.

Regards,

Adhiyan

Highlighted

Avatar

Avatar

MarcelSzimonisz

MVP

Avatar

MarcelSzimonisz

MVP

MarcelSzimonisz
MVP

02-10-2017

Hello,

what about sending proofs or seeds if you just want to know if personalization is working?

Marcel

Highlighted

Avatar

Avatar

DivyanshuAdobe

Avatar

DivyanshuAdobe

DivyanshuAdobe

11-10-2017

Hello Marcel,

Yes, you can try this option also by sending proofs or seeds to a bunch of recipients to check for personalization in email deliveries.

Regards,

Divy

Highlighted

Avatar

Avatar

vipinm26716250

Avatar

vipinm26716250

vipinm26716250

12-10-2017

Hi All ,

As per my opinion you can go to Delivery section , select the user and click on mirror page - you will be able to see the exact email that is sent .

Regards,

Vipin Mittal

Highlighted

Avatar

Avatar

gyorgyb62452513

Avatar

gyorgyb62452513

gyorgyb62452513

17-10-2017

Hi,

Is there a way to have bcc (exact copy) in Adobe Campaign Standard?

Thanks,

Gyorgy