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SOLVED

How to reset user password?

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Level 4

Hi guys,

I'm using Classic Adobe, and I know I can go to Explorer and manually edit an user's password. But how can I send a reset request or help a user that forgot the password?

Thank you!

- Raúl

1 Accepted Solution

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Correct answer by
Employee

Hi RaulOcana

I believe you are referring to access to Adobe Console and not Support Portal (https://support.neolane.net/ ).

If its for the Client Console (application), you can only help by resetting user's password manually and then sharing it with him/her.

The Browser based application for Support Portal does have link to 'Forgot Password'.

Hope that helps!

View solution in original post

1 Reply

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Correct answer by
Employee

Hi RaulOcana

I believe you are referring to access to Adobe Console and not Support Portal (https://support.neolane.net/ ).

If its for the Client Console (application), you can only help by resetting user's password manually and then sharing it with him/her.

The Browser based application for Support Portal does have link to 'Forgot Password'.

Hope that helps!