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CIGM
CIGM
Level 3
October 18, 2017
Solved

How to add SMTP- List unsubscribe

  • October 18, 2017
  • 13 replies
  • 9750 views

Hi there,

I am trying to add the SMTP to the header of my emails following the following instructions here: Technical recommendations

However, I can;t make it work. I have built the link by adding the URL unsubscribe email address on the webappp and the ide recipient Crypt link. It looks as below:

Could you advise please?

Thanks,

C

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Best answer by CIGM

Hi Florent,

Although it did not work, I don't think David's suggestion was wrong as it was working for him. I just pasted my unsubscribed link and send an email with some HTML content on (I was just sending a lorem ipsum email). It then worked.

Thanks for your help and patience.

cc

13 replies

Show previous replies
florentlb
florentlb
Level 10
October 31, 2017

Hi Carlota,

Did the last suggestion by David work?

Let us know,

Florent

CIGM
CIGMAuthorAccepted solution
Level 3
October 31, 2017

Hi Florent,

Although it did not work, I don't think David's suggestion was wrong as it was working for him. I just pasted my unsubscribed link and send an email with some HTML content on (I was just sending a lorem ipsum email). It then worked.

Thanks for your help and patience.

cc

M
Majid_Awan
August 7, 2018

Hi Florent,

I hope you are well.

I am experiencing a similar issue where I am implementing the List Unsubscribe setup in my deliveries. I have used the code you supplied:

<% if ((recipient.domain == 'gmail.com')|| (recipient.domain == 'gmail.co.uk')){%> Precedence: bulk <%}%>

List-Unsubscribe: <mailto:<%@ include option='NmsEmail_DefaultErrorAddr' %>?subject=unsubscribe<%= escape(message.mimeMessageId) %>>

This code is working in the Gmail but not in hotmail/ outlook. I have even tried stripping off the if statement and just using:

List-Unsubscribe: <mailto:<%@ include option='NmsEmail_DefaultErrorAddr' %>?subject=unsubscribe<%= escape(message.mimeMessageId) %>>

But again the same results. It shows the feedback loop option to unsubscribe in Gmail but not working in Hotmail/ Outlook...

Is there anything else to try and test? I have also noticed that the same code is working for Gmail AND hotmail in:

version 6.1.1 build 8883 - App server build 8850

and not in

version 6.1.1 build 8883 - App server build 8797

Could this be causing this issue?

Kind regards,

Majid Awan

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