How to add SMTP- List unsubscribe

Hi Carlota,

Can you try using recipient.@cryptedID instead?

For example: https://domain.com/webApp/unsub?id=<%=escapeUrl(recipient.cryptedId)%>

Hope this helps,

Florent

Hi Carlota,

In your screenshot, it's missing "?" between crkUnsubscription and id

Thanks

David

Thank you Florent. I have tried with your suggestion but still is not working... the email is being sent but the unsubs link does not display on the email interface.

Any thoughts what could that be?

I have also tried to do it with the Adobe SMTP by default - see below but is not working either.

Best,

C

I added it and it did not work

I've tried with this too:

Carlota,

Which ISPs are you using for your testing?

If gmail, please check your email original to see if you have the list unsubscribe.

Even if an email messages includes a list-unsubscribe header, Gmail's user interface will not display the "unsubscribe" link if Google believes the sender's reputation is poor.

You can try with Outlook and Yahoo also.

Thanks.

David

Hi David,

I'm trying with Outlook webapp. Could it be that the unsubscribe link is wrong? I never had an issue when I did it on my previous company... literally been trying the whole day and the link is not showing up!

Best,

C

Microsoft recently confirmed changes to how they support the list-unsubscribe header in their webmail interfaces, and now only accept the mailto URI. While Gmail will honor either the http or the mailto URI.

Try this

List-Unsubscribe: <mailto:<%@ include option='NmsEmail_DefaultErrorAddr' %>?subject=unsubscribe<%= escape(message.mimeMessageId) %>>

or what I have in the screenshot attached.

Both are working for me.

David

Hi David,

Thanks fro your reply too.

I have followed your advise and it's not working so I must be doing something wrong.

See screenshot below:

Questions:

- The mailto: needs to go to unusubscribe@domain.com or needs to be substituted by another email address?

- I have tried to paste the unsubscribe webapp public URL instad of the encrypted preloading link but is not working neither.

When I sent an email and I checked it out in Outlook, the link it's not showing and I am still having the option to mark as a spam.:

And same on Gmail:

Any further help, would b appreciate it (trying to fix this for two days and can't get it to work!)

Best,

Carlota

Carlota,

List-Unsubscribe: <mailto:<%@ include option='NmsEmail_DefaultErrorAddr' %>?subject=unsubscribe<%= escape(message.mimeMessageId) %>>

Cpy and paste the code above under your SMTP tab.

Thanks

David