Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

How to add Add the offer to transactional message template?

Avatar

Level 3

The message center document says it's possible. But, enough information is not available. 

https://docs.campaign.adobe.com/doc/AC6.1/en/MCE_Introduction_Interaction.html

Document says:

The @externalId attribute must contain the value of this identifier. Interaction is configured by default to identify the recipient of the primary key:

<rtEvent type="order_confirmation" email="john.doe@adobe.com" externalId="1242"></rtEvent> 

What is this primary key?

We are trying to implement it on one of our client's campaign environment? 

- How can I select an offer based on email?

- Does the email template need to include some javascript?

Any help is appreciated.

1 Accepted Solution

Avatar

Correct answer by
Level 10

Hi,

The procedure on how to integrate offers to emails is described in the Interaction guide.

You have several ways to do it but the most common one is described here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITA_Delivering_an_offer_Integrating_an_offer_via_the_wi...

You can use this method in emails and email templates, including transactional message templates.

Hope this helps,

Florent.

View solution in original post

2 Replies

Avatar

Correct answer by
Level 10

Hi,

The procedure on how to integrate offers to emails is described in the Interaction guide.

You have several ways to do it but the most common one is described here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITA_Delivering_an_offer_Integrating_an_offer_via_the_wi...

You can use this method in emails and email templates, including transactional message templates.

Hope this helps,

Florent.

Avatar

Level 3

Thank you for replying. Just a follow up question. For offers to work on transactional emails, I should "Modify the options of the targeting dimension" for Real Time Events delivery mapping ?

I want to map the offers based on email. Is there anything else I need to configure?