Hi I have an issue with one of my workflow, with the following error message

[Logdirect]

issue with one of my workflow, with the 'Play' method:

Error 'PLAY' of the nms:delivery service

any dea ?

Thx

[david--garcia]

Post a screenshot and journal details, what version are you running?

[Logdirect]

Thank you for your time and your question, the version is Adobe Campaign Version 6.1.1 (build 8705)and you will find hereafter the XML fomat of the error:

<?xml version='1.0'?>

<SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>

<SOAP-ENV:Body><SOAP-ENV:Fault>

<faultcode>SOAP-ENV:Server</faultcode>

<faultstring xsi:type='xsd:string'>Erreur pendant l'exécution de la méthode 'Play' du service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body>

</SOAP-ENV:Envelope>

[david--garcia]

Would you be able to upgrade to a later build (i.e b8795)? this is probably a glitch/bug

[Adhiyan · Accepted solution]

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

[Logdirect]

Right, maybe it s time to upgrade our servers, thank you for your advice !  

[Logdirect]

We will test your tips ASAP, thank you for your time and this advice