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SOLVED

Hi I have an issue with one of my workflow, with the following error message

Logdirect
Level 1
Level 1

issue with one of my workflow, with the 'Play' method:

Error 'PLAY' of the nms:delivery service

any dea ?

Thx

1 Accepted Solution
Adhiyan
Correct answer by
Employee
Employee

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

1283725_pastedImage_0.png

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

View solution in original post

6 Replies
David__Garcia
Level 9
Level 9

Post a screenshot and journal details, what version are you running?

Logdirect
Level 1
Level 1

Thank you for your time and your question, the version is Adobe Campaign Version 6.1.1 (build 8705)and you will find hereafter the XML fomat of the error:

<?xml version='1.0'?>

<SOAP-ENV:Envelope xmlns:xsd='http://www.w3.org/2001/XMLSchema' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xmlns:SOAP-ENV='http://schemas.xmlsoap.org/soap/envelope/'>

<SOAP-ENV:Body><SOAP-ENV:Fault>

<faultcode>SOAP-ENV:Server</faultcode>

<faultstring xsi:type='xsd:string'>Erreur pendant l'exécution de la méthode 'Play' du service 'nms:delivery'.</faultstring></SOAP-ENV:Fault></SOAP-ENV:Body>

</SOAP-ENV:Envelope>image_uploaded_from_ios_720.jpg

David__Garcia
Level 9
Level 9

Would you be able to upgrade to a later build (i.e b8795)? this is probably a glitch/bug

Adhiyan
Correct answer by
Employee
Employee

Hey,

Can you please disable the tracking for this delivery from the tracking tab at the top of the delivery dashboard and click on confirm to see if this helps?

1283725_pastedImage_0.png

This is generally happens due to a misconfiguration of the tracking servers.

Regards,

Adhiyan

View solution in original post

Logdirect
Level 1
Level 1

Right, maybe it s time to upgrade our servers, thank you for your advice !  

Logdirect
Level 1
Level 1

We will test your tips ASAP, thank you for your time and this advice