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mironrodrigo
March 26, 2020
Solved

Help - Can't send SMS messages

  • March 26, 2020
  • 2 replies
  • 6723 views

Hello, good afternoon!

 
I'm trying to send an SMS message in my stage instance, but it stands still "Pending" status.

 

I've contacted our SMS provider (Zenvia) and apparently the connection configuration is correct.

 

is there anything else i need to set up in addition to the external account or create a new delivery template?

 

 

Tks!

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Best answer by Craig_Thonis

Hi Miron,

 

The pending status unfortunately can be caused by numerous configuration issues within ACS so I'd recommend logging a ticket with Adobe Campaign Support and myself or one of my colleagues will follow up as we'll need to review your environment.

 

Regards,


Craig

2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe EmployeeAccepted solution
Adobe Employee
March 31, 2020

Hi Miron,

 

The pending status unfortunately can be caused by numerous configuration issues within ACS so I'd recommend logging a ticket with Adobe Campaign Support and myself or one of my colleagues will follow up as we'll need to review your environment.

 

Regards,


Craig

    M
    mironrodrigoAuthor
    April 14, 2020
    Thank you very much. It was a problem with our third party SMS provider
    M
    michellelowsl
    Level 3
    April 2, 2020

    Hi @mironrodrigo I encountered similar issue before. 

    Everything was set up correctly but the status stayed in Pending and eventually Failed.

    I contacted Adobe support. After some back and forth replies, the issue was actually caused by IP whitelisting (there were 2 IPs from Adobe that need to be whitelisted by SMS provider) and the recipients' phone number needs to include country code. 

      Prasanna_Soni
      Prasanna_Soni
      Level 4
      July 6, 2020
      mid sourcing instances from Adobe that they want SMS provider to whitelist ?
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