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GDPR - Adobe Campaign compliance and tools

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Jean-Serge_Biro

MVP

15-09-2017

Dear all,

Please, may you share your concerns about Adobe Campaign compliance to GDPR law?

European Union law that will apply on May 2018 and have impacts on all software editors and customers, all around the world actually (penalty up to 4% of companies worldwide turnover):
http://www.eugdpr.org/

I would like to know, for both Adobe editor and its Adobe Campaign customers, how are managed the GDPR fulfillment project, either for AC functionalities required or existing ones that must evolve, or for customers, how to adapt specific AC implementation done, tools developed, actions engaged to abide by the GDPR rules.

Regarding Adobe Campaign, the only thing I noticed for the past months was the sysfilter system to protect PII information:

https://docs.campaign.adobe.com/doc/AC6.1/en/CFG_Editing_schemas_Restricting_PII_view.html

It is not enough for full compliance, to my mind.

Of course, the underlying databases management system (Postgres, SQL Server, Oracle, mySql, etc) bring their own tools for securing privacy data management.
But I consider that it is not enough as well.

Please, any concrete experiences are needed for all of us, and very useful to share in our Adobe Campaign community.

Regards

Jean-Serge

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florentlb

10-10-2017

Hi Jean-Serge,

As I mentioned in another post, we have internal discussions going on and this is indeed a big topic that needs to be addressed as soon as possible. Our teams are working on it and I hope to be able to share some concrete information specifically about Campaign very soon.

Community members, don't hesitate to share your thoughts in this thread, your feedback is important!

Thanks,

Florent

(Edit: I'm turning this thread into a 'discussion' rather than a question)

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jburke_deliv

10-10-2017

I'm sharing Jean-Serge's concern; I have not seen much information on GDPR, and it's coming awfully close. Fines are 4% of global turnover or 20million euro's, whichever is higher (+ compensation for violations to victims); I really think we need to make GDPR compliance a major focus for the next few quarters.

I have contacted the Adobe Campaign documentation team to ask them if there is any information they can share with us; will share here when I hear back from them.

Also, one external source I really like is the ICO's "GDPR Readiness Checklist"; Getting ready for the GDPR | ICO

One question from myself, as I'm new on this forum: are we able to create "sticky" posts? I think GDPR would be a good candidate for sticky post topic; a place where we could collect information & documentation and be guided into the various niche topics that Adobe Campaign's GDPR compliancy generates.

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florentlb

30-10-2017

Hello,

Quick update on the GDPR topic, Adobe will be releasing some information "soon" (should be early November) for what we intend to do for each Experience Cloud solution to help with GDPR compliance.

I'll make sure to share it as soon as it's available.

Florent

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alphaXD

Employee

01-11-2017

Hi Florent,

Do we have any Adobe point of view and preparedness document on GDPR which can be shared with customers?

Please guide.

Regards,

Anupam

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florentlb

28-11-2017

Hi Community,

Adobe has released an official page dedicated to GDPR on its Website:

                                            General data protection regulation, GDPR | Adobe Experience Cloud

As for now it is only available when you select "United States" in the region preferences at the bottom of the page.

This is a general page that does not covers each solution specifically. In December or January, more information should be shared for each solution, including Campaign. I will let you know when it is available.

Thank you for your patience as I know this is a hot topic for many of you.

Florent