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SOLVED

Follow up email

yash71029733
Level 3
Level 3

Hi!

I need to send a follow-up email to the ones that haven't opened the first email sent from a campaign. How do i do this?

Please advise.

Thanks in advance

1 Accepted Solution
ananya_kuthiala
Correct answer by
Employee
Employee

Hello Yahsank P,

You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

1524220_pastedImage_0.png

1524350_pastedImage_1.png

Hope this helps !!

Regards,

Ananya Kuthiala

View solution in original post

5 Replies
bobbyjss
Community Advisor
Community Advisor

Hi Yashank,

Are you using Adobe Campaign Classic or Standard?

Essentially all you need to do is exclude all profiles who have a delivery log related to the original email, How you achieve that will depend on which platform you are using.

Thanks,

Bob

yash71029733
Level 3
Level 3

Hi Bob,

We are using the Adobe Campaign V7.

Thanks

bobbyjss
Community Advisor
Community Advisor

Unfortunately I'm only familiar with Adobe Campaign Standard, but I think the following thread should help you to achieve what you need.

Exclude all email in previous delivery 

ananya_kuthiala
Correct answer by
Employee
Employee

Hello Yahsank P,

You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

1524220_pastedImage_0.png

1524350_pastedImage_1.png

Hope this helps !!

Regards,

Ananya Kuthiala

View solution in original post

yash71029733
Level 3
Level 3

Thanks Ananya!

This is all i needed. Thanks again for your help!