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SOLVED

Follow up email

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Level 3

Hi!

I need to send a follow-up email to the ones that haven't opened the first email sent from a campaign. How do i do this?

Please advise.

Thanks in advance

1 Accepted Solution

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Correct answer by
Employee

Hello Yahsank P,

You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

1524220_pastedImage_0.png

1524350_pastedImage_1.png

Hope this helps !!

Regards,

Ananya Kuthiala

View solution in original post

5 Replies

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Level 6

Hi Yashank,

Are you using Adobe Campaign Classic or Standard?

Essentially all you need to do is exclude all profiles who have a delivery log related to the original email, How you achieve that will depend on which platform you are using.

Thanks,

Bob

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Level 6

Unfortunately I'm only familiar with Adobe Campaign Standard, but I think the following thread should help you to achieve what you need.

Exclude all email in previous delivery 

Avatar

Correct answer by
Employee

Hello Yahsank P,

You can achieve the same by using a query activity in a workflow and filter on recipients who have not opened or clicked in a delivery

1524220_pastedImage_0.png

1524350_pastedImage_1.png

Hope this helps !!

Regards,

Ananya Kuthiala