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SOLVED

feedback loop

mmbb110
Level 8
Level 8

Hi Community,

 

I sent an email from a brand of my instance to my yahoo and gmail email address, I marked the email as spam, however the email is not added to the deny list.

 

can someone please let me know what could be the issue here, how do I validate if the feedback loop is working fine.

 

any pointers to troubleshoot this would be helpful.

1 Accepted Solution
SatheeskannaK
Correct answer by
Community Advisor
Community Advisor

Hi @mmbb110,

 

Discuss with your adobe deliverability expert and setup this feedback loop. Usually deliverability consultant assigned to every account will be handling such a things.

 

Documentation references from adobe campaign: Feedback loop Feedback Loop - ACC 

 

Thanks, SK!

View solution in original post

2 Replies
SatheeskannaK
Correct answer by
Community Advisor
Community Advisor

Hi @mmbb110,

 

Discuss with your adobe deliverability expert and setup this feedback loop. Usually deliverability consultant assigned to every account will be handling such a things.

 

Documentation references from adobe campaign: Feedback loop Feedback Loop - ACC 

 

Thanks, SK!

View solution in original post