Failure sending transactional message

Forum|Forum|3 years ago
August 22, 2022
2 の返信
1159 ビュー

Hi everyone,

We have created a transactional message from an event. When we launch API, the json is received and processed to deliver in the delivery but it is not sent (the number of sent is 0 vs 13 of delivered.

When we look at "Sending logs", it said that it has failed and the nature of the failure is "Unreachable" and the reason "Unable to find the Email format for the address '*' ".

Can anyone help us?

Thanks

このトピックへの返信は締め切られました。

M

mohamedy3806083

Adobe Employee

Hi @lar1985

Support needs to look more closely into this, we need to review the delivery logs from the back-end server as well. please open a ticket with campaign support and we will help you identify the root cause.

best regards

Mohamed

U

user06671

Hi! Did you have an answer? I have the same issue