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Arvind_Chauhan
Arvind_Chauhan
June 6, 2016
Solved

Error while connecting through IMS

  • June 6, 2016
  • 3 replies
  • 1591 views

When I am trying to connect through IMS, by checking the "Connect with an Adobe ID" in the console's connections window, its giving me the error as per the attached snapshot. How to resolve this. I am using "https://marketing.adobe.com" as URL.

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Best answer by taciac

Hi Arvind,

Thanks for reaching out. This error is because the URL is wrong. The URL should be the campaign server URL not marketing.adobe.com. The configuration also needs to be validated. More information here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITG_Connecting_via_an_Adobe_ID_Configuration.html

Best,

Tacia

3 replies

taciac
taciacAccepted solution
Level 9
June 7, 2016

Hi Arvind,

Thanks for reaching out. This error is because the URL is wrong. The URL should be the campaign server URL not marketing.adobe.com. The configuration also needs to be validated. More information here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITG_Connecting_via_an_Adobe_ID_Configuration.html

Best,

Tacia

nicholas_adkiso
nicholas_adkiso
June 13, 2016

Please check URL, it happened with my friend also.

taciac
taciac
Level 9
June 13, 2016

Nicholas Adkison wrote...

Please check URL, it happened with my friend also.

 

Hi Nicholas,

It should be the campaign server URL for your campaign instance. Is that the URL they are using?

Sincerely,

Tacia

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