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SOLVED

Error while connecting through IMS

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Level 1

When I am trying to connect through IMS, by checking the "Connect with an Adobe ID" in the console's connections window, its giving me the error as per the attached snapshot. How to resolve this. I am using "https://marketing.adobe.com" as URL.

1 Accepted Solution

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Correct answer by
Level 9

Hi Arvind,

Thanks for reaching out. This error is because the URL is wrong. The URL should be the campaign server URL not marketing.adobe.com. The configuration also needs to be validated. More information here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITG_Connecting_via_an_Adobe_ID_Configuration.html

Best,

Tacia

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3 Replies

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Correct answer by
Level 9

Hi Arvind,

Thanks for reaching out. This error is because the URL is wrong. The URL should be the campaign server URL not marketing.adobe.com. The configuration also needs to be validated. More information here: https://docs.campaign.adobe.com/doc/AC6.1/en/ITG_Connecting_via_an_Adobe_ID_Configuration.html

Best,

Tacia

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Level 9

Nicholas Adkison wrote...

Please check URL, it happened with my friend also.

 

Hi Nicholas,

It should be the campaign server URL for your campaign instance. Is that the URL they are using?

Sincerely,

Tacia