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SOLVED

Error On Faceboook Delivery

kefri
Level 1
Level 1

Recently, one our facebook account that was used to publish content was de-activated. We then restored the account and tried to do a  re-delivery to facebook

Last modified Status Reason Delivery Text 2016/11/10 12:39:22 2 20 Prod FB Post to TR 2016-11-10 (PRODDM49638) The user must be an administrator of the page in order to impersonate it. 2016/11/10 12:20:20 2 20 Prod FB Post to TR 2016-11-10 (PRODDM49633) The user must be an administrator of the page in order to impersonate it. 2016/11/10 03:00:20 2 20 Prod FB Post to TR 2016-11-10 (PRODDM49568) The user must be an administrator of the page in order to impersonate it. 2016/11/08 03:00:21 2 20 Prod FB Post to TR 2016-11-08 (PRODDM49289) The user must be an administrator of the page in order to impersonate it.

Q1: How or where do I make the change to ensure that the user is an administrator of the page

Q2: Where is this user info stored in Adobe Campaign?

 

Thanks

1 Accepted Solution
kefri
Correct answer by
Level 1
Level 1

Sure. Here are the steps

1. I re-activated the user account on facebook as an admin. Make sure that the user accepts the invite to be an admin (this was overlooked when I first did this)

2. I re-login to the Facebook page within Adobe Campaign under Services and Subscriptions > Facebook

Thats it...

View solution in original post

4 Replies
kefri
Level 1
Level 1

I managed to get this running again

florentlb
Level 10
Level 10

Hello,

Can you share what you did to make this running fine again?

That would be great!

Thanks a lot,

Florent.

kefri
Correct answer by
Level 1
Level 1

Sure. Here are the steps

1. I re-activated the user account on facebook as an admin. Make sure that the user accepts the invite to be an admin (this was overlooked when I first did this)

2. I re-login to the Facebook page within Adobe Campaign under Services and Subscriptions > Facebook

Thats it...

View solution in original post

florentlb
Level 10
Level 10

Thanks a lot for sharing this few steps 🙂

Florent.