Error in ACS instance "BAS-010096 Error return code : -69" | Community
Skip to main content
V
VigneshSaminathan1
June 15, 2021
Solved

Error in ACS instance "BAS-010096 Error return code : -69"

  • June 15, 2021
  • 4 replies
  • 4471 views

While loading an ACS instance, I am getting above error and it started working after sometime but this error keep on happening everyday. Could anyone can help why this issue happening and what steps has to be taken?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by bisswang

This is not related to the cookies but rather some issue since the last version.

If you access the direct instance name e.g. https://test.campaign.com it would redirect you to the login page

When trying any sub-path, e.g. https://test.campaign.com/view/home, the page would only shown if you logged in before. Else the error is shown

 

Some tickets are already logged with support.

If it affects your instance, you may raise a ticket or else wait for a global fix to be deployed.

4 replies

J
jamal
Level 2
June 15, 2021

Since the update some users are by default blocking the adobe cookies, so you may have to unblock those by clicking on the padlock in google chrome. Other than that, you might have to clear cookies, and site usage data. That should resolve the issue.

    V
    VigneshSaminathan1Author
    June 15, 2021
    Thanks for the update Jamal, I will try this out 🙂
    A
    anzarzuela
    June 15, 2021

    Same issue here. I was trying to open a Chrome Google browser in private , but dosen´t work @vigneshsaminathan1 . There is any solution for this ? Or should I open a ticket ?

    Thanks in advance.

     

    V
    Vignesh_Saminathan_001
    Level 2
    June 22, 2021
    Hi @anzarzuela , I have tried it in private window and I am not getting this issue these days.
    M
    mmbb110
    Level 9
    June 18, 2021

    I have noticed this error as well but not in Firefox browser.

    B
    Adobe Employee
    bisswangAdobe EmployeeAccepted solution
    Adobe Employee
    June 25, 2021

    This is not related to the cookies but rather some issue since the last version.

    If you access the direct instance name e.g. https://test.campaign.com it would redirect you to the login page

    When trying any sub-path, e.g. https://test.campaign.com/view/home, the page would only shown if you logged in before. Else the error is shown

     

    Some tickets are already logged with support.

    If it affects your instance, you may raise a ticket or else wait for a global fix to be deployed.

      Terms & ConditionsAccessibility statement

      Loading footer...