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jae_lee
jae_lee
Level 3
February 28, 2017
Solved

Email Delivery Template - sending test email immediately (instead of "pending")

  • February 28, 2017
  • 4 replies
  • 2592 views

Hi,

How can I get a delivery template to send a test email immediately instead of "the delivery is pending start" (see attached image):

Thank you.

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Best answer by alistairk396804

The reason it is read only is because it looks like you are viewing an already sent email. Try changing the options of the actual template (Explorer > Instance > Resources > Templates > Delivery Templates).

As for the approvals it may be you don't have these due to the packages your company has bought from Adobe. If you try the different options available in the screenshot you attached then I'm pretty sure you will get it to work - I think you will want to choose the automatic option (or something along those lines).

4 replies

alistairk396804
alistairk396804
Level 3
February 28, 2017

Have you unticked the approval requirements in properties > approvals?

Also maybe untick the 'Confirm Delivery before sending' box as well.

jae_lee
jae_leeAuthor
Level 3
February 28, 2017

Hi,

The only Approval option available under "Analysis" but they are all default and "read-only" I can't change them, nor do I see the option to remove approval requirements (see attached pic):

 

Unless I am accessing the wrong tabs. Where can I access to unclick Approval Requirements?

alistairk396804
alistairk396804Accepted solution
Level 3
February 28, 2017

The reason it is read only is because it looks like you are viewing an already sent email. Try changing the options of the actual template (Explorer > Instance > Resources > Templates > Delivery Templates).

As for the approvals it may be you don't have these due to the packages your company has bought from Adobe. If you try the different options available in the screenshot you attached then I'm pretty sure you will get it to work - I think you will want to choose the automatic option (or something along those lines).

florentlb
florentlb
Level 10
March 3, 2017

Hi,

In addition to what Alistairk said, please have a look at the following documentation: https://docs.campaign.adobe.com/doc/AC6.1/en/CMP_Marketing_campaigns_Setting_up_marketing_campaigns.html#Approval_process.

Depending on the default settings in your delivery templates and the packages you purchased, you may or may not see certain options. But you should still be able to have enough options to define approval processes.

Florent.

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