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Duplicate Profiles after Subscribing to a Service

vbennett
Level 2
Level 2

Hey there!

 

I have just run across an issue with our profiles. I have recently created a Landing Page that subscribes a user to a specific service however when an existing profile subscribes through this landing page to the new service, it duplicates the profile rather than updating the existing profile with the new subscription.

 

Has this happened to anyone or does anyone have some experience that would prevent duplicates?

 

Thanks, friends!

3 Replies
SatheeskannaK
Community Advisor
Community Advisor

Hi @vbennett,

 

Can you verify write data section on the landing page properties and make sure you have the correct reconciliation key defined.

 
 

lp_parameters_4.png

Thanks, Sathees

Sukrity_Wadhwa
Employee
Employee

Hi @vbennett ,

 

Did @SatheeskannaK 's answer resolved your query? Please let us know.

 

Thanks!