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lisas95686793
November 11, 2020
Question

DLV-490006 Error

  • November 11, 2020
  • 2 replies
  • 1576 views

Hi all,

 

I want to send an email to Litmus to perform a spam test but get the error: DLV-490006 Error while adding 1 message(s) out of 1 targeted

Anyone knows what this means, I did not find a explanation in the error code page.

 

Thanks,

Lisa

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2 replies

Craig_Thonis
Adobe Employee
Craig_ThonisAdobe Employee
Adobe Employee
November 13, 2020

Hi Lisa,


Can you provide us with repro steps, along with specifics on where you are seeing this? 


Was Litmus working previously? 


Are you trying to send this out of Prod or a non-prod environment?

 

Can you doublecheck the technical workflows and make sure they are all running?

 

Can you check the web.log after reproducing the issue to see if we get any more details about the error?

 

If your environment is hybrid or on prem, can you enable verbose logging on the web module and reproduce the issue (this should provide more details).?  If hosted please reach out to Campaign Support.

Thanks,

Craig

Sukrity_Wadhwa
Community Manager
Sukrity_WadhwaCommunity Manager
Community Manager
December 1, 2020

Hi @lisas95686793,

Were you able to resolve this query or do you need more help? Do let us know.

Thanks!

Sukrity Wadhwa
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