Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

SOLVED

Discrepancy in ACS and AA data

Avatar

Level 1

Hi Team, 

 

We are using ACS for collecting form data into custom resources and we have found that sometimes there is a double entry in AA for a single form entry in ACS. We have tried to investigate with few submissions but unable to figure out the root cause.

 

Thanks

Tamana 

1 Accepted Solution

Avatar

Correct answer by
Employee Advisor

Hi Tamana,

 

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause.  We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

 

Regards,

Craig

View solution in original post

2 Replies

Avatar

Correct answer by
Employee Advisor

Hi Tamana,

 

I'd suggest submitting a ticket to Campaign or Analytics Support as there isn't enough information here for us to determine a cause.  We'll likely need to access your instances and review examples of the issue in question in order to determine why their is a discrepancy.

 

Regards,

Craig

Avatar

Administrator
Hi @tamanapathak, Were you able to resolve this query with the help of Adobe Support? Do let us know. Thanks!