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SOLVED

Disable automatic tracking

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Level 4

Hi there,

I have a requirement from a client. For every Message Center template we create, there is this line that appears as a last line that appears in the email.(I hope this is generated because of the web tracking).-->

<img height='0' width='0' alt='' src='http://rt1-t.notifications.elsevier.com/r/?id=h3db11d8,3edd80b,1'/>.

They want this to be removed and to be included in the start .Can this be done?

Regards,

Priyanka

1 Accepted Solution

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Correct answer by
Level 4

Hi Florent,

I raised the same query with support team and they informed us that this is impossible to be done.So we informed the same to the client. Didn't try any of the above ways as its scary that it may break the application.

Thank you,

Priyanka

View solution in original post

8 Replies

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Employee Advisor

Hi Priyanka,

This is there to track email opens.

Ideally, you shouldn't disable it but if the customer is adamant, you can go into the template and on top there will be a BLUE globe icon. Click on it to review tracking details.

Disable Open tracking from there

Save the template and publish.

Regards,
Vipul

Avatar

Level 4

Hi Vipul,

Thank you so much for your reply. We already suggested this, but they want to track the email opens in all the cases. They are asking if the same line could be moved up(as the first line) or can we use any manual tracking options (to make it appear in the first line).

Regards,

Priyanka

Avatar

Employee Advisor

Hi Priyanka,

That line cannot be moved to any other section of email.

For manual tracking, I will leave this thread open so that other experts can chime in.

As per me, disabling this feature will require you to modify all the reports and workflows and filters to consider your manual tracking. Too much change which can break the application.

Regards,
Vipul

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Level 4

Thank you very much! Do you have any documentation on manual tracking or related links which I can pass on to them?

Regards,

Priyanka

Avatar

Employee Advisor

Hi Priyanka,

Unfortunately, I don't have any such documentation. Will request the experts on this forum to respond.

Regards,
Vipul

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Employee Advisor

You may need to alter the structure of the xml templates for campaign, try looking into the following.

\Neolane v6\datakit\nms\eng\package\core.xml

    <option dataType="12" name="NmsTracking_OpenFormula">

      <desc>Open URL computation script</desc>

      <memoValue><![CDATA[<%= "<img height='0' width='0' alt='' src='"

%><% if( typeof strPurlTrackingServer!="undefined" && strPurlTrackingServer.toString() ) { %><%= strPurlTrackingServer %><% } else { %><%@ include option='NmsTracking_ServerUrl' %><% } %>/r/?id=<%=

type.substr(0, 1) + (message.id<0 ? (message.id+4294967296) : message.id).toString(16).toLowerCase()

%>,<%@ value object="delivery" xpath="@idTracking" %>,<%= escapeUrl("$(urlId)") %><%

if (document.mode == "forward")

{

  var d = message.getParameter("d")

  if( d )

    d = d.split(",")

%>&ap_visitorId=<%=message.getParameter("visitorId") != '' ? message.getParameter("visitorId"):0 %>&ap_category=<%= d[0]?d[0]:'' %>&ap_deliveryId=<%=d[1]?parseInt(d[1],16):0%><%

} %><%= "'/>" %>]]></memoValue>

    </option>

Also look into "\Neolane v6\datakit\nms\eng\package\campaign.xm"

I strongly suggest that you do not alter these, when you upgrade, any changes to these files will be lost anyways.

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Level 10

Hi Priyanka,

Let us know the outcome of your investigations and which option you chose to implement, if any.

Florent

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Correct answer by
Level 4

Hi Florent,

I raised the same query with support team and they informed us that this is impossible to be done.So we informed the same to the client. Didn't try any of the above ways as its scary that it may break the application.

Thank you,

Priyanka