Different quantity of users

[CCG23]

Hi all,

When I go to see inside the tool to see how many users are subscribed to a service I find a quantity of 12,000,000 but if I execute a query with  the service following the next structure Subscriptions exists  such as ID is equal to "NAME OF SERVICE" I get 11,986,093.

What could be the reason of the lost of several users when executing the query?

Thanks for your help.

Kind regards,

[SatheeskannaK · Accepted solution]

@CCG23 Sharing the example query condition that matches with the count on the subscription service. 

If there's any data count mismatch open a ticket with adobe support to figure out what's going on.

[CCG23]

Hi @SatheeskannaK

Thanks for your reply, I have already opened a ticket to Adobe Support.

I will come back with the possible failure.

¡Thanks for your help!