Delivery status 'pending' for transactional emails in ACS

[jezwn]

I'm facing some delivery issue with my transactional email. 
Below is a screenshot of the overall email delivery associated with my Real Time event.

But on checking the sending logs, below is what I see and I've not received any emails in my inbox as well.

It's been like 5 hours now. And the status still remains 'pending'. I have taken the initiative to review my junk/spam folder, yet no deliveries have surfaced. Furthermore, I conducted an experiment by generating a new event and encountered the identical outcome. Any guidance to troubleshoot this situation would be appreciated.
Thank you!

CC: @SatheeskannaK 

 

[SatheeskannaK]

@jezwn, Did you try testing the transactional message with the test profile? 

[jezwn]

I just tried. And it's the same.

[SatheeskannaK]

I'm sure there should be a status update on the two emails mentioned. Do you see a preview on the mirror page for each of these emails? Anything in the logs.

[jezwn]

It still shows 'pending' for those two emails mentioned. Nothing suspicious in the log as well. Please find below the logs for the mentioned emails. And yes, I could see the preview on the mirror page as expected.

08/07/2023 2:00:38 AM
DEL-430015 Delivery finished (all messages have been sent).
08/07/2023 2:00:37 AM
Starting scheduled delivery...
08/07/2023 2:00:37 AM
Delivery started by user 'Message Center agent (mc)'...
08/07/2023 2:00:37 AM
Automatic approval of the delivery in progress...
08/07/2023 2:00:37 AM
Analysis successfully completed in 0s (1 message(s) waiting).
08/07/2023 2:00:37 AM
Loading typology rules (step: javascript/postMessage)...
08/07/2023 2:00:37 AM
Delivery logs created in 0.0s.
08/07/2023 2:00:37 AM
Workflow finished
08/07/2023 2:00:37 AM
1 record(s) selected for the query '' (step 'Collects necessary data for message personalization')
08/07/2023 2:00:37 AM
Executing query '' (step 'Collects necessary data for message personalization')
08/07/2023 2:00:37 AM
Applying 'Check URL labels' rule.
08/07/2023 2:00:37 AM
Applying 'Check URLs' rule.
08/07/2023 2:00:37 AM
Applying 'Check subject' rule.
08/07/2023 2:00:37 AM
Loading typology rules (step: javascript/preMessage)...
08/07/2023 2:00:37 AM
Applying 'Check proof size' rule.
08/07/2023 2:00:37 AM
Loading typology rules (step: javascript/postTarget)...
08/07/2023 2:00:37 AM
Substitution of 0 address(es) from the target with test addresses carried out in 0.0s.
08/07/2023 2:00:37 AM
Exclusion of addresses in quarantine : 0 recipients(s) excluded in 0.0s.
08/07/2023 2:00:37 AM
Exclusion of undefined addresses : 0 recipients(s) excluded in 0.0s.
08/07/2023 2:00:37 AM
Loading typology rules (step: volume)...
08/07/2023 2:00:37 AM
Loading typology rules (step: businessRanking)...
08/07/2023 2:00:37 AM
Loading typology rules (step: sql)...
08/07/2023 2:00:37 AM
1 recipient(s) match segmentation criteria (query performed in 0.0s).
08/07/2023 2:00:36 AM
Loading typology rules (step: javascript/preTarget)...
08/07/2023 2:00:36 AM
Adding new messages to the delivery...
08/07/2023 1:51:39 AM
DEL-430015 Delivery finished (all messages have been sent).
08/07/2023 1:51:37 AM
Starting scheduled delivery...
08/07/2023 1:51:37 AM
Delivery started by user 'Message Center agent (mc)'...
08/07/2023 1:51:37 AM
Automatic approval of the delivery in progress...
08/07/2023 1:51:37 AM
Analysis successfully completed in 0s (1 message(s) waiting).
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/postMessage)...
08/07/2023 1:51:37 AM
Delivery logs created in 0.0s.
08/07/2023 1:51:37 AM
Workflow finished
08/07/2023 1:51:37 AM
1 record(s) selected for the query '' (step 'Collects necessary data for message personalization')
08/07/2023 1:51:37 AM
Executing query '' (step 'Collects necessary data for message personalization')
08/07/2023 1:51:37 AM
Applying 'Check URL labels' rule.
08/07/2023 1:51:37 AM
Applying 'Check URLs' rule.
08/07/2023 1:51:37 AM
Applying 'Check subject' rule.
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/preMessage)...
08/07/2023 1:51:37 AM
Applying 'Check proof size' rule.
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/postTarget)...
08/07/2023 1:51:37 AM
Substitution of 0 address(es) from the target with test addresses carried out in 0.0s.
08/07/2023 1:51:37 AM
Exclusion of addresses in quarantine : 0 recipients(s) excluded in 0.0s.
08/07/2023 1:51:37 AM
Exclusion of undefined addresses : 0 recipients(s) excluded in 0.0s.
08/07/2023 1:51:37 AM
Loading typology rules (step: volume)...
08/07/2023 1:51:37 AM
Loading typology rules (step: businessRanking)...
08/07/2023 1:51:37 AM
Loading typology rules (step: sql)...
08/07/2023 1:51:37 AM
1 recipient(s) match segmentation criteria (query performed in 0.0s).
08/07/2023 1:51:37 AM
Loading typology rules (step: javascript/preTarget)...
08/07/2023 1:51:37 AM
Initializing delivery process...

[SatheeskannaK]

@jezwn Can you post the latest status of the below screenshot?

[jezwn]

It's still the same.

 

[SatheeskannaK · Accepted solution]

Hmm. Last one thing can you check the technical workflow and make sure it's running? If everything looks good and you haven't received the email, open a ticket with Adobe support.