Deliveries sent by "Send using multiple waves" | Adobe Higher Education
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adithyacs86
adithyacs86
Level 5
March 21, 2017
Beantwortet

Deliveries sent by "Send using multiple waves"

  • March 21, 2017
  • 13 Antworten
  • 11000 Ansichten

Hi,

We had a scenario where the same delivery to be sent for continuous 5 days in 20% split for each day. So i used the option "Send using multiple waves" in the delivery tab of the properties option.

When we checked on the delivery we were able to see the delivery happened only for 1st day, 2nd day and 4th day but the rest two days we got the very low counts which is not enough close to 20% and we have the assumption that on 3rd day and 5th day it was just the retries emails were sent across.

So we want to know why the delivery was not through on those two days (3rd and 5th day) of the delivery. Is there any way i can get the logs of the delivery sent through waves  because even in the audit tab of the delivery we only get the campaign launched and the first delivery sent.

Any help here please,

Thanks,

Adithya

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Beste Antwort von MitsuHasaSxc

Hi adithyacs86​

Know this is kind of really late reply. But its better late than never

SO if I see your setting of your email delivery, the start column tells the gap between two waves

Now the first start is 0s. So it starts immediately and you get your email for day 1.

Next start is 1d after the first wave. So you get another set of email on Day 2.

Next start is 2 days from the previous wave. Hence you skip day 3 and get the next wave on Day 4.

Next waves are scheduled on day 3, 4 and 5. So 3 days from Day 4 is Day 7. But your validity for email delivery is only 5 days.

so when you send an email in waves, all the waves are considered part of the same email delivery. So the delivery expires in 5 days.

Hence you get the emails on Day 1, 2 and 4 and not on Day 3 and 5.

I am sure, if you probably check counts, the above campaign triggered only 60% of its original target list.

Thanks and Regards

Mitsu

13 Antworten

Vorherige Antworten anzeigen
Marcel_Szimonisz
Community Advisor
Marcel_SzimoniszCommunity Advisor
Community Advisor
August 25, 2018

You have drop down there in the test activity. Wherr you can choose recipient count

MitsuHasaSxc
MitsuHasaSxcAntwort
September 12, 2019

Hi adithyacs86​

Know this is kind of really late reply. But its better late than never

SO if I see your setting of your email delivery, the start column tells the gap between two waves

Now the first start is 0s. So it starts immediately and you get your email for day 1.

Next start is 1d after the first wave. So you get another set of email on Day 2.

Next start is 2 days from the previous wave. Hence you skip day 3 and get the next wave on Day 4.

Next waves are scheduled on day 3, 4 and 5. So 3 days from Day 4 is Day 7. But your validity for email delivery is only 5 days.

so when you send an email in waves, all the waves are considered part of the same email delivery. So the delivery expires in 5 days.

Hence you get the emails on Day 1, 2 and 4 and not on Day 3 and 5.

I am sure, if you probably check counts, the above campaign triggered only 60% of its original target list.

Thanks and Regards

Mitsu

    Y
    Yassine_N
    Level 2
    September 27, 2019

    Hello,

    Find the solution below ------>

    You can find more info in Key steps when creating a delivery

    Hope that helps you

    Regards

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