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SOLVED

Deliveries not sent out because of quarantined emails

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Level 4

Hi,

The delivery rate is very low, for the reason being email addresses are quarantined.But when I actually look into any of the recipient record, I don't see any "No longer contact" checked. Can you please help? What could be the reason?

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Regards,

Priyanka

1 Accepted Solution

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Correct answer by
Employee Advisor

Hi Priyanka,

Quarantine records are present under Non deliverables and bounce management section. You can locate it here

1479440_pastedImage_0.png

Search for the email address or the mobile number and you will be able to understand why the address is in quarantine.

Regards,
Vipul

View solution in original post

1 Reply

Avatar

Correct answer by
Employee Advisor

Hi Priyanka,

Quarantine records are present under Non deliverables and bounce management section. You can locate it here

1479440_pastedImage_0.png

Search for the email address or the mobile number and you will be able to understand why the address is in quarantine.

Regards,
Vipul