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Level 9
October 6, 2020
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CCPA

  • October 6, 2020
  • 2 replies
  • 2798 views

Can someone please let me know how much time a CCPA delete or access request generally should take to complete?

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Best answer by PM8

When a consumer sends a request to business, the obligation is complete the request and return response to the consumer within 45 days. Means end to end flow needs to be completed within 45 days. Can be extended under certain circumstances. Details here

Hence, applications are required to execute this keeping enough buffer for business (receiving request and returning response). In ACS, internal SLA which is much lower to complete the request, giving enough time to the business to return the response to end consumer. Depending on the number of requests, it takes couple of days* to return the response once request enters the queue.

2 replies

October 6, 2020

Businesses have 45 days to respond to a request (which may be extended by an additional 45 period in certain circumstances).

 

This is last updated till 4/6/2020.

mmbb110Author
Level 9
October 6, 2020
Hi, actually I am looking for the time taken when I submit the CCPA request via Adobe service UI or API.
PM8Adobe EmployeeAccepted solution
Adobe Employee
October 8, 2020

When a consumer sends a request to business, the obligation is complete the request and return response to the consumer within 45 days. Means end to end flow needs to be completed within 45 days. Can be extended under certain circumstances. Details here

Hence, applications are required to execute this keeping enough buffer for business (receiving request and returning response). In ACS, internal SLA which is much lower to complete the request, giving enough time to the business to return the response to end consumer. Depending on the number of requests, it takes couple of days* to return the response once request enters the queue.

Adobe Employee
October 13, 2020

It doesn't take 10 days for the request 🙂 Please reach out through support to validate the setup