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julienf3570870
julienf3570870
April 2, 2018
Solved

Cannot export tracking overview in any format

  • April 2, 2018
  • 5 replies
  • 2983 views

Hi,

My name is Julien and start using adobe for a client!

I don't know why, but I cannot dowload tracking results from adobe dashboard. It always start then stop the process with two errors.

I have already searched in the forum but I haven't found the answer ( google haven't help me a lot)

Thx for your help,

J

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Best answer by ShrawanSaxena-1

Hi Julien,

While export the data to local file which option you are choosing, if you are trying with "All(*)" , Please try with specific format i.e "CSV"

5 replies

Kapil_Sharma_
Adobe Employee
Kapil_Sharma_Adobe Employee
Adobe Employee
April 2, 2018

Hi Julien,

Can you please post the complete error message ?

julienf3570870
julienf3570870Author
April 3, 2018

Hi,

Yes! Please @kapilsharman0101

ShrawanSaxena-1
Adobe Employee
ShrawanSaxena-1Adobe EmployeeAccepted solution
Adobe Employee
April 3, 2018

Hi Julien,

While export the data to local file which option you are choosing, if you are trying with "All(*)" , Please try with specific format i.e "CSV"

    julienf3570870
    julienf3570870Author
    April 3, 2018

    THx!

    I have tried with .csv and I have got the same trouble,

    BUT I tried with "All(*)" and then TEXT delimited colunm and it works... wierd !

    Thx a lot !

    J.

    julienf3570870
    julienf3570870Author
    April 4, 2018

    It is realy wierd...Yeserday it was working and today it works on 1/5... Impossible to work with that such of process if  I waste 4 hours per day exporting results :/

    J.

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