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SOLVED

Cannot export tracking overview in any format

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Level 1

Hi,

My name is Julien and start using adobe for a client!

I don't know why, but I cannot dowload tracking results from adobe dashboard. It always start then stop the process with two errors.

I have already searched in the forum but I haven't found the answer ( google haven't help me a lot)

Thx for your help,

J

NEOLANE ERRORS.PNG

1 Accepted Solution

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Correct answer by
Employee

Hi Julien,

While export the data to local file which option you are choosing, if you are trying with "All(*)" , Please try with specific format i.e "CSV"

1456757_pastedImage_0.png

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5 Replies

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Employee Advisor

Hi Julien,

Can you please post the complete error message ?

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Correct answer by
Employee

Hi Julien,

While export the data to local file which option you are choosing, if you are trying with "All(*)" , Please try with specific format i.e "CSV"

1456757_pastedImage_0.png

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Level 1

THx!

I have tried with .csv and I have got the same trouble,

BUT I tried with "All(*)" and then TEXT delimited colunm and it works... wierd !

Thx a lot !

J.

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Level 1

It is realy wierd...Yeserday it was working and today it works on 1/5... Impossible to work with that such of process if  I waste 4 hours per day exporting results 😕

J.