Can't "Select a shared audience" people core services | Community
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felixAgung
Level 2
October 4, 2017
Solved

Can't "Select a shared audience" people core services

  • October 4, 2017
  • 1 reply
  • 1173 views

Hey guys,

When I tried to test the people core service functionality on my campaign instances post confirmation from adobe client care that they have setup the audience sharing from their end I get this error when I'm trying to create shared audience in a list.

Hope that anyone can help me, I tried to look at the adobe marketing cloud external account and can't really find any obvious issue from my end.

Regards,

Felix

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Best answer by florentlb

Hi Felix,

Looks like they have missed something during the configuration. You can find the needed steps there: Configuration

Check the Troubleshooting section. It could contain some hints on what was forgotten.

If that persists I see no other option than having the customer care checking the configuration again.

Sorry that you encounter this issue!

Let me know if you find something,

Florent

1 reply

florentlb
florentlbAccepted solution
Level 10
October 10, 2017

Hi Felix,

Looks like they have missed something during the configuration. You can find the needed steps there: Configuration

Check the Troubleshooting section. It could contain some hints on what was forgotten.

If that persists I see no other option than having the customer care checking the configuration again.

Sorry that you encounter this issue!

Let me know if you find something,

Florent

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