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Broadlog volume changes !

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Level 2

Hello community,
I have a problem when I set up a workflow on broadlog of a specific date like for example "01-01-2021",
the Sent volume is 13 but it changes every day each time the workflow is executed even if I don't change the date in the query.


Could someone help me on this issue and advise on how to retrieve the exact volume?

7 Replies

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Employee Advisor

In case a bounce etc. is coming in later, it will adjust the date field of the broadlog.

This may explain the decreasing count.

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Level 2

Hi @ramon_bisswanger,thanks for your answer,
The number is increasing and the broadlog date is not adjustable because it is defined as a rule in the target tab of the query.

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Employee Advisor
As said, some user interaction can change the Event Date on the broad log. e.g. someone unsubscribing via SMTP header List-Unsubscribe address or Feedback Loop may adjust the date to this timeframe. You should check the status messages for the status. Also if e.g. a retry was done due to some temporary error, the date could change

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Level 2

Hi ramon, thanks for your answer, I agree with you, but why in ACS report it never changes ?
How to retrieve the sent volume that is in the ACS report?

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Level 5

Hi @El-Coder ,

If possible, please post your Query Screenshot.

Regards,

ParthaSarathy S