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Brand Configuration - Error Email

alicep47308254

07-12-2018

Hello,

I set up a brand with all the addresses.

I tried to send a proof and the Error Email was wrong.

The error was "DLV-490033 The 'XXXr@news.xxxx.com' error email address is not authorized by the masks (deliverability configuration not carried out)."

Do you what to fix this error?

Thank you

Replies

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DavidKangni

MVP

18-12-2018

Hi,

That means the error email address is not authorized. You need to contact deliverability if you don't have the deliverability rights

update: I forgot to say that domain for the sender and error email need to be delegated by deliverability. If the domain is already delegated asked them to use *@domain instead of xxx@domain

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Thanks

David

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asish_kumarp599

18-12-2018

Has your sub domain delegation happened by the deliver-ability team of Adobe? You need to reach out to them first for the sub domain delegation. They should be able to configure the mask for you as well.