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SOLVED

Arabic SMS

Agnes_Astruc
Level 2
Level 2

Dear all,

Does someone already made a SMS in arabic language ?

I 've met an issue : my text is reversed when I copy paste in Adobe Campaign ?

Can someone help me ?

Thanks in advance

Agnès

1 Accepted Solution
Agnes_Astruc
Correct answer by
Level 2
Level 2

Hi Florent.

The only solution was to download an arabic keyboard and type the text

Agnès

View solution in original post

7 Replies
shrawans3153003
Employee
Employee

Hi Agnes,

Could you please provide some details

1- On which build of Adobe campin you are testing this?

2- Do  you mean to say when you copy paste the text in sms delivery , it is is reversing the text ? could you please copy/paste text here

Agnes_Astruc
Level 2
Level 2

Hi,

1/ the build id : 8754

2/ Yes exactly. here is the text :

أسرعي! لا تنسي الحصول  ٥٠مل مزيل ماكياج العيون من سيفورا مجانا عند شرائك من المتجر. تطبق الشروط والأحكام.

many thanks for your help

shrawans3153003
Employee
Employee

I have tested at my local and for me text is not reversing. Do you see same issue with email delivery also or this is specific to sms only ?

Agnes_Astruc
Level 2
Level 2

Hi,

thanks for testing.

I also met this issue in subject of email (not in content.)

shrawans3153003
Employee
Employee

I am not able to reproduce . For me it's working even in email and SMS. It seems there is some local settings not from the campaign side which is causing the issue.

florentlb
Level 10
Level 10

Hi Agnès,

Were you able to fix your issue? As Shrawan mentioned, there might be some local setting causing this, but unsure of what it could be.

Florent

Agnes_Astruc
Correct answer by
Level 2
Level 2

Hi Florent.

The only solution was to download an arabic keyboard and type the text

Agnès

View solution in original post