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SOLVED

Arabic SMS

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Level 2

Dear all,

Does someone already made a SMS in arabic language ?

I 've met an issue : my text is reversed when I copy paste in Adobe Campaign ?

Can someone help me ?

Thanks in advance

Agnès

1 Accepted Solution

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Correct answer by
Level 2

Hi Florent.

The only solution was to download an arabic keyboard and type the text

Agnès

View solution in original post

7 Replies

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Employee

Hi Agnes,

Could you please provide some details

1- On which build of Adobe campin you are testing this?

2- Do  you mean to say when you copy paste the text in sms delivery , it is is reversing the text ? could you please copy/paste text here

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Level 2

Hi,

1/ the build id : 8754

2/ Yes exactly. here is the text :

أسرعي! لا تنسي الحصول  ٥٠مل مزيل ماكياج العيون من سيفورا مجانا عند شرائك من المتجر. تطبق الشروط والأحكام.

many thanks for your help

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Employee

I have tested at my local and for me text is not reversing. Do you see same issue with email delivery also or this is specific to sms only ?

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Level 2

Hi,

thanks for testing.

I also met this issue in subject of email (not in content.)

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Employee

I am not able to reproduce . For me it's working even in email and SMS. It seems there is some local settings not from the campaign side which is causing the issue.

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Level 10

Hi Agnès,

Were you able to fix your issue? As Shrawan mentioned, there might be some local setting causing this, but unsure of what it could be.

Florent

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Correct answer by
Level 2

Hi Florent.

The only solution was to download an arabic keyboard and type the text

Agnès