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SteveKCampaign
August 10, 2017

Appserver shuts down

  • August 10, 2017
  • 1 reply
  • 5673 views

Hello Community,

I'm happy that I found you! I have a problem with the adobe campaign applicationserver 6.1.1

On Server Manager -> Configuration -> services is the serves listed. The problem is when I start it it shuts down again after about 1 minute.

After some research I went into the console directed to the directory of the nlserver. exe and executed some commands.

I found out that the is missing. After that I tried to start the watchdog. But he shuts down.

It's trying to start a childtask.. and waiting becaus childtask is already running.... I got the PID of the task and killed it. But still the same. It looked like the task got reinitated instantly. Howeder I cannot name the task because I cannot found it. Guess because it's a childtask.

After that I found out that in the service options of the server Manager-Configuration-services that behind the serves is also the starting of this command:
nlserver watchdog -svc -noconsole

Watchdog again.So my conclusion is that I cannot start it because the watchdog isnt starting.

By the way the the childproces is "syslogd@default"

Thanks for help

Steven

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1 reply

Amit_Kumar
Level 10
August 11, 2017

Hi Steven,

Thanks for reaching out the community.

Can you start watchdog with -verbose argument and share Catalina logs(will be there if you are not using Apache server) from var\logs?https://marketingcloudblog.com/managing-adobe-campaign-via-command-line/

If you are not sure how to execute the command you can take look at this blog post:

Command line: Tricks to Improve Your Productivity with Adobe Campaign

Hope this will give you more info to debug the problem.

Regards,

Amit

SteveKCampaign
August 11, 2017

Sorry some logs are in german...
but here the most important I guess

Catalina

Aug 08, 2017 6:13:39 PM org.apache.coyote.AbstractProtocol init

INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:13:39 PM org.apache.catalina.startup.Catalina load

INFORMATION: Initialization processed in 1693 ms

Aug 08, 2017 6:13:39 PM org.apache.catalina.core.StandardService startInternal

INFORMATION: Starting service Tomcat-Standalone

Aug 08, 2017 6:13:39 PM org.apache.catalina.core.StandardEngine startInternal

INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.52

Aug 08, 2017 6:13:42 PM org.apache.catalina.util.SessionIdGenerator createSecureRandom

INFORMATION: Creation of SecureRandom instance for session ID generation using [SHA1PRNG] took [1,061] milliseconds.

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\bin

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\conf

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\lib

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\work

Aug 08, 2017 6:13:45 PM org.apache.coyote.AbstractProtocol start

INFORMATION: Starting ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:13:45 PM org.apache.catalina.startup.Catalina start

INFORMATION: Server startup in 5693 ms

Aug 08, 2017 6:14:31 PM org.apache.coyote.AbstractProtocol pause

INFORMATION: Pausing ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:14:31 PM org.apache.catalina.core.StandardService stopInternal

INFORMATION: Stopping service Tomcat-Standalone

Aug 08, 2017 6:14:32 PM org.apache.coyote.AbstractProtocol stop

INFORMATION: Stopping ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:33:53 PM org.apache.coyote.AbstractProtocol init

INFORMATION: Initializing ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:33:53 PM org.apache.catalina.startup.Catalina load

INFORMATION: Initialization processed in 980 ms

Aug 08, 2017 6:33:53 PM org.apache.catalina.core.StandardService startInternal

INFORMATION: Starting service Tomcat-Standalone

Aug 08, 2017 6:33:53 PM org.apache.catalina.core.StandardEngine startInternal

INFORMATION: Starting Servlet Engine: Apache Tomcat/7.0.52

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\bin

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\conf

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\lib

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.HostConfig deployDirectory

INFORMATION: Deploying web application directory C:\Program Files (x86)\Adobe\Adobe Campaign v6\tomcat-7\work

Aug 08, 2017 6:33:57 PM org.apache.coyote.AbstractProtocol start

INFORMATION: Starting ProtocolHandler ["http-bio-8080"]

Aug 08, 2017 6:33:57 PM org.apache.catalina.startup.Catalina start

INFORMATION: Server startup in 4300 ms


NLSERVER LOG

2017-08-08 18:13:33.757+02    0000096C    00000970      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.757+02    0000096C    00000970      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:13:33.773+02    0000093C    00000940      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.773+02    0000093C    00000940      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:13:33.773+02    00000964    00000968      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.773+02    00000964    00000968      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:13:33.773+02    0000095C    00000960      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:13:33.773+02    0000095C    00000960      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.778+02    00000694    00000828      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.778+02    00000694    00000828      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.809+02    0000000C    00000140      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.809+02    0000000C    00000140      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.825+02    00000D6C    00000510      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.825+02    00000D6C    00000510      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-08 18:33:51.934+02    00000B58    00000594      1    error    log    Syntaxfehler: Option 'tracefile' kann nur einmal genutzt werden (iRc=16384)

2017-08-08 18:33:51.934+02    00000B58    00000594      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015


-------------------------
Watchdog

2017-08-11 09:08:04.323+02    00001E6C    00001B34      1    info    log    Anwendungsserver für Adobe Campaign Version 6.1.1 (build 8667) vom 04.08.2015

2017-08-11 09:08:04.323+02    00001E6C    00001B34      1    info    log    Start des Watchdog-Prozesses (PID=7788, TID=6964)...

2017-08-11 09:08:04.339+02    00001E6C    00001B34      1    info    log    Aufgabe 'syslogd@default' ('nlserver syslogd -verbose -tracefile:syslogd@default -instance:default -detach') wird in einem neuen Prozess gestartet

2017-08-11 09:08:04.355+02    00001E6C    00001B34      1    warning    log    Der Kindprozess 'syslogd@default' existiert bereits (PID=2892, TID=3348). Er wurde nicht gestartet.

2017-08-11 09:08:10.439+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:15.509+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:20.579+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:25.649+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:30.720+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:35.790+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:40.860+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:45.930+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:51.000+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:08:56.071+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:09:01.141+02    00001E6C    00001B34      1    info    log    Warten auf den Start der Kindaufgaben...

2017-08-11 09:09:05.197+02    00001E6C    00001B34      1    error    log    Kindaufgaben werden nach 60 Sekunden immer noch gestartet. (iRc=-60)

2017-08-11 09:09:05.197+02    00001E6C    00001B34      1    info    log    Monitoring-Modus wird angehalten (PID=7788, TID=6964)...

florentlb
Level 10
August 18, 2017

Hi Steve,

Were you able to find the cause by checking your logs? Have you raised a support ticket to have it investigated?

Let me know,

Florent