AEM email content synchronization issues

Hi,

Can you check that all content are displayed? By default, only contents that were approved in AEM are showed in this window. So can you try changing the filter of the validation status?

In the meantime, I'll check that the latest version of AEM is indeed compatible with Campaign v6.

Please check the following documentation: https://docs.adobe.com/docs/en/aem/6-2/author/personalization/adobe-campaign/campaign.html#Synchronizing content created in AEM with a delivery from Adobe Campaign 6.1

Hope this helps,

Florent.

Another possibility would be to check this page: https://docs.adobe.com/docs/en/aem/6-2/administer/integration/marketing-cloud/campaign/campaignonpremise.html#Configuring Adobe Campaign, especially the external account configuration and the AEMResourceTypeFilter option in Campaign, as these values may have changed in AEM 6.3.

Florent.

Hi Florent,

I've checked the different combinations for the filters and it doesn't pull through anything. I've checked the AEMResourceTypeFilter and the external account configuration also and it all seems to be in be place.

Naveen

Hi Naveen,

Can you please help check the following :

1> which delivery template you are using (internal name)

2>. what is the content editing mode setup in the delivery properties(can be checked from advanced tab) . It should be AEM

3>. which login you are using for Campaign legacy or IMS ?

4>. Is the AEM Egress IP whitelisted in Campaign under the proper security zone ?

Adhiyan wrote...

Hi Naveen,

Can you please help check the following :

1> which delivery template you are using (internal name) - mailAEMContent

2>. what is the content editing mode setup in the delivery properties(can be checked from advanced tab) . It should be AEM - Yes, it is AEM

3>. which login you are using for Campaign legacy or IMS ? - I'm not sure what this is, I configured compaign-api user in Campaign and the campapign-remote user in AEM.

4>. Is the AEM Egress IP whitelisted in Campaign under the proper security zone ? - Both the AEM and the Campaign instances were setup by Adobe so I'm assuming that they've done this but I can re-confirm with them. I'm able to pull data from Campaign to AEM, custom personalization blocks & fields so is connectivity still a possible issue?

 

Thanks for replying Adhiyan, please find comments inline.

Hi,

Can you check in the external account configuration in Campaign that there is no "/" character after the port number of the AEM authoring instance in the server address?

Can you also check that the Campaign service cloud configured in AEM is working properly?

Let me know,

Florent.

Hi Florent,

There is no trailing slash at the end of the URL and I think the cloud services are properly configured because I'm able to add custom personalization blocks / sections from Campaign in my email template.

Thanks

Naveen

Hi Naveen,

Can you share a screenshot of your synchronisation window in Campaign where all contents should appear and of your external account (hide at least part of the server URL for security)? If you have no error message it should mean either that:

• Wrong filter is applied in this window (like if all contents of the AEM instance are already linked to other deliveries, or if contents are not approved in AEM)
• AEM external account in Campaign is incorrectly configured
• Contents in AEM do not match the expected AEMResourceTypeFilter (they are not the same ones between AEM 6.1 and 6.2 for instance, so it can have changed too in 6.3)

If this still does not work, do you have a way to test it on a AEM 6.2 instance? 

I'd also recommend opening a ticket to support to have your configuration checked as your issue is uncommon.

Florent.

Hi Florent,

I raised a ticket with Adobe support and they helped me resolve it but I can't say I'm particularly clear with the resolution provided.

I was asked to update the aem server configuration in Configuration > Platform > External accounts and change the account from "campaign-api" to admin and provide the admin user credentials.

While this has resolved the issue and I'm able to sync my content, I wasn't explained why this was required because the docs don't mention the need to use the admin user.

Any clue?

Thanks,

Naveen