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L
lee_cav
Level 2
February 9, 2017
Solved

Adobe Campaign + Twitter Integration

  • February 9, 2017
  • 4 replies
  • 2576 views

Does anyone happen to know why an Adobe Campaign instance integrated with a Twitter application is unable to pull in complete follower information? Regardless of privacy settings, Adobe Campaign pulls in blank subscription data.

See screenshot. 

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Best answer by florentlb

Hello Lee,

A few new builds went out since 8720 with some fixes regarding the Social module. Release notes mention mainly Facebook channel but I assume that it could have fixed some errors regarding Twitter.

I would recommend upgrading your server to a more recent version and to contact Campaign's support team if this problem persists.

Hope this helps,

Florent.

4 replies

vraghav
Adobe Employee
vraghavAdobe Employee
Adobe Employee
February 10, 2017

Hi Lee,

I'm not facing such an issue.

Which build are you on?

Regards,

Vipul

florentlb
florentlb
Level 10
February 23, 2017

Hello Lee,

Do you have any update on your issue?

Did you manage to resolve it?

Thanks,

Florent.

L
lee_cavAuthor
Level 2
March 8, 2017

Was not able to resolve it. I am on V6.1.1 Build 8720, utilizing an Adobe provisioned sandbox. However, I have experienced this elsewhere. 

florentlb
florentlbAccepted solution
Level 10
March 9, 2017

Hello Lee,

A few new builds went out since 8720 with some fixes regarding the Social module. Release notes mention mainly Facebook channel but I assume that it could have fixed some errors regarding Twitter.

I would recommend upgrading your server to a more recent version and to contact Campaign's support team if this problem persists.

Hope this helps,

Florent.

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