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Adobe Campaign Rich Client Crash

davidl14970702

30-01-2018

Adobe Campaign keeps crashing. Nothing specifically replicates it. But If I use for about 30-60 seconds it will crash. Usually happens once I click play or save something.

I have uninstalled and re-installed the client on my machine. Our Adobe Rep says he has never seen this behavior. Our IT guy doesn't have any ideas.

Yesterday from 7am to 4pm it crashed 17 times.

Could use all the help I can get.

Adobe Campaign Crash.png

Replies

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Vapsy

Employee

30-01-2018

Hi David,

You will have to enable dump creation on your machine and then wait for the application console to crash.

Fetch that dump and raise a ticket with support for them to analyze.

You can refer to this link to enable dump creation on your local machine

https://msdn.microsoft.com/en-us/library/windows/desktop/bb787181%28v=vs.85%29.aspx

Support themselves cannot read these dump logs. Instead, they will reach out to Engineering.

Regards,
Vipul

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subhayanb

31-01-2018

I have seen this for a customer but the issue with him was that his system Memory was low . Not sure if that is the same case with you .

i guess a dump creation will be a good option .

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davidl14970702

31-01-2018

subhayanb System as in AC v6 or the machine? I did remove about 5gbs of useless junk last night off my machine. It did seem faster this morning.

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Vapsy

Employee

31-01-2018

Hi David,

If clearing space on your machine has helped improve the situation, it is good progress.

If you are still facing crashes try to find a loner laptop with minimalistic softwares on it and install the console there. See if the crashes can be reproduced there as well.

If not, then the problem is local to your machine. Space is definitely an issue and so can be the hardware.

If crashes are happening on the loner laptop as well, please log a ticket with support attaching the dump file there (provided it is not too huge in size). If the file is big in size, we can get it downloaded from a cloud service like Good Drive, One Drive, Campaign sFTP (if you have one)

Support will then liaise with Engineering to find answers for you.

Regards,
Vipul

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davidl14970702

31-01-2018

Awesome! I've already got the loner machine and installed V6 yesterday. So far I haven't seen any issues on the loner laptop. I will do another purge for more memory on my machine as well. I can drop my dmp file on my gdrive and serve up the link to support.

I will post back with the results.

THANK YOU!